Gadrien Gowdy
North Lauderdale,FL
Summary
Security professional with thorough understanding of implementing and maintaining security protocols. Known for reliability, flexibility in adapting to dynamic environments, and strong focus on collaborative efforts to achieve results. Adept in surveillance, incident response, and conflict resolution, bringing balanced approach to team alignment and operational efficiency.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Student Services Associate
The Academy of South Florida
Fort Lauderdale, FL
09.2024 - Current
- Provided guidance to students regarding academic programs and enrollment processes.
- Assisted with the coordination of student events and activities to enhance engagement.
- Maintained accurate student records and updated database systems for efficient tracking.
- Responded to inquiries from students and parents, ensuring timely resolution of concerns.
- Collaborated with faculty to support student success initiatives and outreach efforts.
- Trained new staff on administrative processes and student service protocols for consistency.
- Served as a liaison between students and various campus departments, ensuring clear communication channels were maintained throughout the process.
- Managed confidential records in compliance with FERPA regulations, maintaining privacy while providing effective services.
- Conducted regular evaluations of Student Services programs to identify areas of improvement and implement necessary changes accordingly.
Enrollment Agent
Idemia
Fort Lauderdale, FL
08.2024 - Current
- Assisted applicants in completing enrollment forms and verifying necessary documentation.
- Provided support in processing applications within established timelines to ensure efficient operations.
- Maintained accurate records of enrollment data using internal database systems for compliance purposes.
- Coordinated communication between applicants and enrollment team to resolve inquiries promptly.
- Implemented process improvements to enhance application review efficiency and accuracy.
- Trained new agents on enrollment procedures and system navigation to improve team performance.
- Ensured adherence to regulatory requirements while processing sensitive personal information securely.
- Analyzed application trends to identify areas for operational enhancements and increased customer satisfaction.
- Maintained detailed and accurate records between multiple databases and programs.
- Investigated issues and created solutions for new customers.
Manager
Wendy's
10.2023 - 09.2024
- Supervised daily operations to ensure compliance with safety and quality standards.
- Trained and mentored team members to enhance service delivery and operational efficiency.
- Implemented process improvements that streamlined workflows, reducing wait times for customers.
- Managed inventory levels, optimizing stock usage and minimizing waste across the restaurant.
- Developed shift schedules, ensuring adequate staffing to meet peak business demands effectively.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Driver
ABM Industries
Orlando, FL
04.2023 - 10.2023
- Operated various vehicles safely and efficiently to transport clients and goods.
- Maintained accurate logs of vehicle mileage and fuel consumption.
- Conducted pre-trip inspections to ensure vehicle safety and compliance with regulations.
- Assisted in loading and unloading materials while adhering to safety protocols.
- Navigated routes effectively, minimizing delays and ensuring timely deliveries.
- Trained new drivers on company policies, safety procedures, and operational best practices.
- Followed all relevant traffic laws and safety regulations.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Demonstrated strong knowledge of geography and local roads for optimal route selection.
- Provided exceptional customer service, addressing concerns and resolving issues promptly.
Nuclear Machinist's Mate
U.S. Navy Active Duty
Goose Creek, SC
04.2022 - 03.2023
- Operated and maintained nuclear propulsion systems onboard submarines.
- Conducted routine inspections to ensure operational readiness of critical machinery.
- Collaborated with engineering teams to troubleshoot equipment malfunctions efficiently.
- Performed preventive maintenance on auxiliary systems to enhance reliability and performance.
- Implemented safety protocols, ensuring compliance with Navy standards during operations.
- Monitored operational conditions to ensure safety and compliance with established protocols.
- Assisted in maintaining situational awareness through real-time assessment of vessel status.
- Collaborated with team members to execute emergency response drills and procedures.
- Documented watch logs accurately to maintain clear communication among shifts.
- Conducted routine inspections of equipment to identify maintenance needs promptly.
- Enhanced watch duties by implementing effective communication and coordination with team members.
- Maintained accurate logs of all events and incidents, providing crucial information for decision-making processes.
- Collaborated with other watchstanders to maintain a secure environment, identifying potential threats or issues early on.
- Consistently maintained a high level of professionalism while executing watchstander duties, contributing to an atmosphere of trust and confidence among team members.
- Utilized keen observational skills while patrolling premises, detecting possible vulnerabilities or areas requiring increased security measures.
Marketing Specialist
Liberty Tax Service
10.2018 - 03.2022
- Enhanced customer segmentation processes, optimizing outreach efforts for increased lead generation effectiveness.
- Boosted brand visibility by developing and executing targeted marketing campaigns.
- Improved customer engagement, organizing and hosting successful promotional events.
- Designed and distributed informative newsletters, keeping target audience well-informed and interested.
- Conducted customer surveys to gather feedback, using insights to improve future marketing strategies.
- Coordinated with sales teams to develop marketing materials that effectively communicated product benefits.
- Created eye-catching visual assets for print and digital campaigns that resonated with target audiences.
- Planned and executed events and marketing programs to increase qualified leads.
Education
Certificate - Information Technology
The Academy of South Florida
Fort Lauderdale, FL02-2025
Certificate - Information Technology
Dade Institute of Technology
North Miami Beach, FL05-2024
High School Diploma -
Long County High School
Ludowici, GA05-2020
Skills
- Records management
- Enrollment management
- Policy interpretation
- Coping skills
- Report writing
- Marketing and promotion
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Excellent communication
- Critical thinking
- Active listening
- Effective communication
- Interpersonal skills
- Adaptability and flexibility
- Analytical thinking
- Conflict resolution
- Professionalism
- Crisis intervention
- Suicide prevention
- Time management abilities
- Staff supervision
- Written communication
- Progress reporting
- Policy and procedure adherence
- Good driving
- CPR/First Aid
Certification
Security D License
CPR/First Aid Certification
CCST Cybersecurity
CCST Networking
Google IT Support
Google Cybersecurity
Timeline
Student Services Associate
The Academy of South Florida
09.2024 - Current
Enrollment Agent
Idemia
08.2024 - Current
Manager
Wendy's
10.2023 - 09.2024
Driver
ABM Industries
04.2023 - 10.2023
Nuclear Machinist's Mate
U.S. Navy Active Duty
04.2022 - 03.2023
Marketing Specialist
Liberty Tax Service
10.2018 - 03.2022
Certificate - Information Technology
The Academy of South Florida
Certificate - Information Technology
Dade Institute of Technology
High School Diploma -
Long County High School