Gael Calles
Houston
Summary
Dynamic food service professional with experience at Houston Zoo, excelling in fast-paced environments. Proven ability to multitask and maintain order accuracy while delivering exceptional customer service. Skilled in cash register operation and adhering to food safety standards, ensuring smooth operations during peak hours. Quick learner dedicated to enhancing team performance.
Overview
3
3
years of professional experience
Work History
FOH Supervisor
SSA Group
Houston
09.2025 - Current
- Supervised front-of-house operations and staff for optimal guest experience.
- Handled customer inquiries and resolved complaints promptly and effectively.
- Ensured compliance with health and safety regulations in all service areas.
- Responded quickly to any operational issues that arose throughout the shift.
- Established clear communication between FOH staff members by providing regular updates during shifts.
- Ensured compliance with local liquor laws by verifying valid ID from customers when necessary.
- Monitored cash flow at all times to ensure accuracy in financial transactions.
FOH Trainer
SSA Group
Houston
05.2025 - 09.2025
- Instructed staff members on how to handle cash payments accurately while ensuring that security protocols are followed properly.
- Conducted regular performance evaluations of FOH staff to identify areas of improvement.
- Provided feedback and advice to FOH personnel on best practices in customer service.
- Conducted on-the-job training sessions with newly hired FOH employees.
- Mentored and trained new team members, helping to build confidence and demonstrate proper ways to complete job tasks.
FOH Associate
Houston Zoo
04.2023 - 05.2025
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality
- Supported team members during peak hours, ensuring smooth operations and minimal wait times
- Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
Education
Energized For STEM High School
Houston, TXSkills
- Fast-paced environment
- Working quickly
- Cash register operation
- Food and safety standards
- Order taking accuracy
- Basic mathematics
- Quick learner
- Multitasking
- Customer service
- Cash handling
- Employee training
- Team collaboration
Languages
English and Spanish
Timeline
FOH Supervisor
SSA Group
09.2025 - Current
FOH Trainer
SSA Group
05.2025 - 09.2025
FOH Associate
Houston Zoo
04.2023 - 05.2025
Energized For STEM High School