Gaetan Dagrin
Santiago,STI
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
GAM
Haiti, HT
10.2019 - 10.2020
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Developed strong relationships with customers by providing personalized assistance and support.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Manager of Projects
ORNAED
Haiti, HT
06.2018 - 12.2019
- Managed project teams to ensure successful and timely completion of projects.
- Developed comprehensive project plans, including timelines, resource allocation and budgeting.
- Monitored progress on all assigned projects, identified potential areas of improvement, and implemented corrective actions as needed.
- Collaborated with other departments to ensure the successful execution of projects.
- Led weekly project status meetings to review progress and address any issues or concerns.
- Provided regular reports to upper management on project performance metrics.
English Teacher
STAR ENGLISH CLUB
Haiti, HT
01.2017 - 12.2019
- Provided feedback on written assignments submitted by students.
- Encouraged self-expression among learners through oral presentations or role plays.
- Instructed advanced level courses including AP Literature and Composition.
- Organized field trips related to literary works covered during the school year.
- Developed and implemented English curriculum to meet the needs of students.
- Conducted classroom activities to encourage student engagement in language learning.
- Designed assessments to monitor student progress in English language development.
Musician
ADEEN
Haiti, HT
05.2017 - 05.2017
- Composed and performed original music for a variety of audiences.
- Played live shows with full bands and solo performances.
- Collaborated with other musicians to create unique soundscapes.
Education
GED -
CETINFO
HAITI06-2019
GED -
AMERICA ENGLISH SCHOOL
Haiti07-2018
GED -
HUMAN RESSOURCES
Haiti09-2017
Skills
- Report Generation
- Appointment Scheduling
- Information Security
- Complaint Resolution
- Call Management
- Account Updating
- Product Knowledge
- Scheduling
- Microsoft Office Suite
- Office Equipment Proficiency
- Product Sales
- Credit Card Payment Processing
- Retail Sales Customer Service
- Adaptive Team Player
- Customer Relationship Management (CRM)
- Customer Education
- Grammar
- Documentation
- Multi-Task Management
- Order Processing
- Sales Expertise
- Follow-Up Skills
- Team Development
- Microsoft Excel
- Service Upselling
- Microsoft Office Expertise
- Customer Consulting
- Research
- Customer Service
- Typing Proficiency
- Microsoft Outlook
- Sales Closing
- Typing 40 WPM
- Active Listening
Languages
English
Full Professional
French
Full Professional
Haitian Creole
Native/ Bilingual
Spanish
Professional
Timeline
Customer Service Representative
GAM
10.2019 - 10.2020
Manager of Projects
ORNAED
06.2018 - 12.2019
Musician
ADEEN
05.2017 - 05.2017
English Teacher
STAR ENGLISH CLUB
01.2017 - 12.2019
GED -
CETINFO
GED -
AMERICA ENGLISH SCHOOL
GED -
HUMAN RESSOURCES
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