GAGAN DEEP SALWAN
New Delhi
Summary
Dynamic hospitality professional with expertise in delivering luxury dining experiences and ensuring customer satisfaction. Proven track record in training and mentoring staff, streamlining operations, and maintaining high service standards. Committed to fostering an environment of excellence and continuous improvement.
Overview
11
11
years of professional experience
Work History
Maître d'hôtel
The Imperial Hotel
09.2022 - Current
- Supervise front-of-house operations to ensure seamless, high-quality service delivery.
- Managed reservations, table plans, and guest flow to enhance seating and service efficiency.
- Maintain strict adherence to SOPs, grooming, and service standards. Handle guest feedback, complaints, and special requests with professionalism and discretion.
- Coordinate closely with kitchen and bar teams for smooth and timely service, ensure cleanliness, presentation, and ambiance meet hotel standards at all times.
- Trained and motivated team members to improve service quality and drive upselling of food, beverages, and wine.
- Monitor daily sales, guest satisfaction, and operational performance. Ensure compliance with hygiene, food safety, and health & safety regulations.
- The Spice Route
Senior Catering Executive
The Imperial Hotel
09.2022 - Current
- Managing the smooth operation of the restaurant while ensuring customer satisfaction and providing a luxury dining experience throughout.
- Managed guest orders, coordinated with kitchen and bar staff to ensure prompt delivery of food and drinks.
- The Spice Route
Captain
Trump Tower
04.2019 - 06.2020
- Provide hands-on training and mentorship to new and existing staff on customer service, menu knowledge, and restaurant protocols.
- Oversee inventory control, placing orders for food, beverages, and supplies while ensuring optimal stock levels to minimize waste.
- Piano-Bar
Senior Catering Associate
The Central Park Resort, Gurugram
08.2018 - 03.2019
- Greet guests in a professional manner, providing menu guidance and order taking.
- Delivered exceptional customer service by ensuring timely and efficient service while maintaining high standards of presentation.
- Demonstrated in-depth knowledge of the menu, including daily specials, and offered personalized recommendations to enhance guest satisfaction.
Catering Associate
Country Inn & Suites by Carlson
06.2015 - 12.2017
- Upsold menu items to enhance guest dining experience and contribute to increased sales.
- Took orders and clarified menu items to improve guest satisfaction.
- Set and reset dining tables to ensure a clean and organized dining environment.
Education
Bachelor's - Hospitality & Hotel Administration
Institute of hotel management
Shimla01-2015
Higher Secondary school -
K.V. Inter College
01-2009
Skills
- Guest Relations
- Customer Service
- Project Management
- Leadership
- Teamwork
- Effective Communication
- Critical Thinking
- Time Management
Languages
- English, Fluent
- Hindi, Fluent
Timeline
Maître d'hôtel
The Imperial Hotel
09.2022 - Current
Senior Catering Executive
The Imperial Hotel
09.2022 - Current
Captain
Trump Tower
04.2019 - 06.2020
Senior Catering Associate
The Central Park Resort, Gurugram
08.2018 - 03.2019
Catering Associate
Country Inn & Suites by Carlson
06.2015 - 12.2017
Bachelor's - Hospitality & Hotel Administration
Institute of hotel management
Higher Secondary school -
K.V. Inter College