Open To Work
Gagan Preet Singh
Forest Hill,USA
Summary
Over 12 years of IT project leadership experience with a current focus on project management, specializing in large-scale technology initiatives from inception to completion. Proficient in JIRA, Confluence, and Bitbucket administration, with a strong focus on optimizing processes and enhancing productivity. Recognized for delivering projects on time and within budget while managing vendor relationships and driving continuous improvement. Expertise in risk management, stakeholder communication, and developing comprehensive project documentation.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Enterprise Applications Project Manager
Verizon
10.2024 - Current
- Orchestrated complex software and infrastructure roadmaps, ensuring the seamless execution of critical IT initiatives from concept to deployment while strictly adhering to timeline constraints.
- Directed the end-to-end lifecycle and flawless execution of high-volume marketing campaigns, serving as the primary Project Manager across Creative, Content, IT, and Vendor partners while orchestrating complex software roadmaps.
- Cultivated strategic partnerships with internal leaders, facilitating ongoing dialogue to clarify requirements and provide transparent updates, which drove a 95% stakeholder satisfaction rating.
- Administered fiscal portfolios exceeding $1.5 million, enforcing strict financial discipline and implementing efficiency measures that yielded 12% in cost savings.
- Established rigorous performance benchmarks and monitored vendor agreements, ensuring external partners met quality standards and delivered value, resulting in a 15% increase in vendor performance.
- Functioned as the primary troubleshooter for operational bottlenecks, proactively resolving cross-functional conflicts and technical impediments to reduce project delays by 10%.
- Uphold rigorous documentation standards within the PMO framework, guiding technical teams to ensure all project records and system configurations were accurately archived in tools like Adobe Workfront and Jira.
- Synthesized performance data to produce actionable intelligence dashboards, providing leadership with clear insights into project health and trends that improved decision-making speed by 20%.
- Contributed to annual strategic planning, assisting senior management in prioritizing initiatives and allocating resources effectively to match the organization’s long-term financial goals.
Enterprise Applications Sr Project Manager
Mozilla
05.2022 - 10.2024
- Steered the full lifecycle of enterprise application services, leading a technical squad of 14 to execute integrations and migrations that boosted adoption rates by 40%.
- Bridged the gap between technical teams and business units, translating complex requirements into clear deliverables and keeping leadership informed on pivotal change initiatives.
- Optimized resource allocation and cost efficiency, managing the applications budget to achieve a 35% increase in financial performance through diligent contract monitoring.
- Defined service quality standards and tracked adherence to SLAs, achieving a 95% on-time resolution rate for IT issues and ensuring continuous service improvement.
- Served as the focal point for critical incident resolution, collaborating with cross-functional teams to diagnose root causes and implement fixes that reduced application downtime by 50%.
- Directed knowledge management practices, ensuring appropriate artifacts and system configurations were created and retained using tools like Jira, Confluence, and Google Workspace.
- Curated executive project summaries utilizing burn-down charts and velocity metrics to highlight progress trends and support data-driven decisions.
- Supported the annual prioritization process, introducing a resource tracking system that elevated team utilization by 35% and aligned IT output with organizational objectives.
Senior Technical Project Manager
Qomplx
04.2019 - 05.2022
- Administered core enterprise platforms (Jira, Confluence, Workday, Workfront), ensuring seamless cross-system integration and managing end-to-end service delivery operations for onboarding and offboarding.
- Spearheaded workflow automation and resource allocation within Adobe Workfront, optimizing internal processes to enhance project visibility and operational efficiency.
- Coordinated complex change management initiatives, serving as the primary liaison between business stakeholders and technical teams to facilitate user acceptance testing (UAT) and approvals.
- Facilitated Agile ceremonies and upheld artifact management standards, maintaining comprehensive documentation on system processes and vendor integrations to ensure compliance and knowledge retention.
IT Project Manager
Canon USA
06.2012 - 04.2019
- Managed end-to-end service delivery for the Atlassian ecosystem (Jira, Confluence, Bitbucket) supporting 500+ users, maintaining 99.9% system uptime, and resolving 95% of issues within defined SLAs.
- Regularly communicated with business stakeholders and upper management to facilitate over 100 annual change requests, securing user acceptance sign-offs and ensuring strategic alignment.
- Oversaw the administration of 300+ projects, enforcing strict artifact management and documentation standards through the design of 50+ Confluence templates and custom workflows.
- Collected and analyzed project trends using plugins like Eazy-BI and 'Timesheet Reports,' generating automated status reports that reduced manual reporting efforts by 40% and improved resource management.
- Served as the technical escalation point and Agile mentor for 25+ teams, facilitating sprint planning and QA status meetings to identify risks and ensure seamless collaboration.
Skills
- Strategic Planning
- Risk assessment
- Budget management
- Stakeholder engagement
- Project management
- Agile methodologies
- Process optimization
- Resource allocation
- Change management
- Enterprise Application Management
- Team Leadership
- Vendor/Stakeholder Coordination
- Budgeting & Financial Oversight
- Project Management
- IT Governance & Compliance
- Change Management
- Data Analysis & Reporting
- Cloud Computing
- Risk Management
- Problem-Solving
- Communication
- DNS Management
- CRM Support & Success Strategy
- Facilitate Agile Ceremonies
- Backlog Management
- Agile Transformation
- JIRA
- Confluence
- Bitbucket
- G-Suite
- Jira Align
- Slack
- JAMF Pro
- LoadRunner
- WinRunner
- ALM
- Workfront
- Workday
- Okta
- Jump-Cloud
- C
- JavaScript
- VB Script
- HTML
- XML
- Oracle
- MS-Access
- IBM Lotus Notes
- Quality Center
- Test Director
- Oracle Web Server
- IIS
- WebSphere
- WebLogic
- SQL Server
- Solaris
- UNIX
- Linux
- Windows NT/XP
- MS-DOS
- Microsoft Exchange
- System Administration
- Software Troubleshooting
Certification
- Certified Google Professional Project Manager – Expertise in project planning, risk management, and stakeholder communication using industry best practices.
- Certified Scrum Master (CSM) – Skilled in Agile methodologies, sprint planning, and backlog management.
- Atlassian Certified Jira Administrator – Expertise in configuring and managing Jira workflows, permissions, and system integrations.
- Atlassian Certified Confluence Administrator – Proficient in Confluence setup, space management, and collaboration enhancements.
Timeline
Enterprise Applications Project Manager
Verizon
10.2024 - Current
Enterprise Applications Sr Project Manager
Mozilla
05.2022 - 10.2024
Senior Technical Project Manager
Qomplx
04.2019 - 05.2022
IT Project Manager
Canon USA
06.2012 - 04.2019