Gagandeep Kaur
Roseville,CA
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
12
12
years of professional experience
Work History
Operations Management Supervisor
United Parcel Service, UPS
08.2017 - Current
- Achieved higher customer satisfaction ratings by ensuring timely delivery of products and services.
- Implemented effective communication strategies within the team, promoting a positive work environment and increased collaboration.
- Enhanced employee productivity with hands-on training and regular performance evaluations.
- Reduced operational costs by identifying areas of improvement and implementing cost-saving measures.
- Oversaw daily operations of the facility, addressing any issues promptly to maintain a safe working environment for all employees.
- Met customer service standards and expectations consistently by effectively communicating and actively listening.
- Managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Enhanced workplace safety by conducting regular inspections and identifying potential hazards.
- Improved employee compliance with safety regulations by developing and implementing clear policies and procedures.
- Promoted a safety-first culture by providing ongoing coaching, feedback, and support to staff members.
- Monitored safety practices of new and existing employees.
- Trained company employees in safety procedures and provided in-depth documentation for review.
- Investigated accidents and incidents to determine root causes and develop corrective actions to address underlying issues.
- Conducted safety audits and inspections to identify workplace hazards and deficiencies.
- Organized regular safety committee meetings, fostering open communication between management and employees regarding safety concerns and suggestions.
- Established a strong culture of safety through consistent enforcement of policies and procedures, empowering employees to prioritize their well-being at work.
- Promoted dedicated customer service and support by promptly resolving customer complaints.
OFFICE MANAGER
GERRARDS BUILDING CONSTRUCTION LTD.
11.2011 - 12.2015
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Maintained computer and physical filing systems.
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Education
No Degree - Accounting And Finance
London School of Business And Finance
London, United KingdomMaster of Science - Marketing And Business Management
University of Bedfordshire
Luton, United KingdomSkills
- Time Management
- Coaching and Mentoring
- Software Proficiency
- Staff Training
- Problem Solving
- Administrative Management
- Data Entry
- Bookkeeping
- Office Management
- Continuous Improvement
- Customer Service
Languages
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
Operations Management Supervisor
United Parcel Service, UPS
08.2017 - Current
OFFICE MANAGER
GERRARDS BUILDING CONSTRUCTION LTD.
11.2011 - 12.2015
No Degree - Accounting And Finance
London School of Business And Finance
Master of Science - Marketing And Business Management
University of Bedfordshire