Summary
Overview
Work History
Education
Skills
Personal Information
Hobbies
Timeline
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Gagandeep Singh

Lakewood

Summary

Results-driven Food & Beverage Professional experienced in enhancing guest satisfaction through effective complaint resolution and relationship building. Delivered efficient service in fast-paced environments by coordinating with kitchen and poker room staff, while maintaining high service standards and cleanliness. Resolved guest concerns promptly, contributing to customer satisfaction and operational effectiveness.

Overview

2
2
years of professional experience

Work History

Poker food runner

Monarch Casino Black Hawk
Black Hawk, Colorado
09.2025 - Current
  • Delivered food promptly and accurately to enhance guest experience at poker tables.
  • Collaborated with kitchen and poker room staff to ensure seamless and timely service.
  • Provided attentive customer service to maintain high satisfaction in fast-paced casino environment.
  • Answer guests questions regarding menu items and accommodate special requests.
  • Clear tables and maintain cleanliness throughout the poker room.
  • Follow all food safety, sanitation, and company policies.

Host/ cashier

Monarch Casino & Resort
Denver, CO
08.2024 - Current
  • Welcome guests and provide a warm, professional first impression.
  • Coordinated reservations, guest seating, and waitlists to enhance dining efficiency.
  • Resolve guest concerns promptly while maintaining excellent customer satisfaction.
  • Resolved guest concerns promptly, ensuring high levels of customer satisfaction.
  • Process cash, credit card, and digital transactions accurately using POS systems.
  • Balanced cash drawers daily to ensure accuracy in financial records. and assist with daily sales reconciliation.
  • Maintained organized, welcoming front of house environment to support positive guest experiences.

Education

Bachelor of Science - Hotel Management

ITM Institute of Hotel Management
Mumbai, India

Higher Secondary Certificate -

KLE College
Mumbai, India

Secondary School Certificate -

St. Joseph High School
Mumbai, India

Skills

  • Menu knowledge
  • Food safety
  • Transaction processing
  • Food presentation
  • Table maintenance
  • Operations Management
  • Customer Service
  • Problem Solving
  • Team Leadership
  • Communication

Personal Information

Title: Food & Beverage Service Professional

Hobbies

Exploring New Places, Playing Sports, Listening to Music, Reading Books

Timeline

Poker food runner

Monarch Casino Black Hawk
09.2025 - Current

Host/ cashier

Monarch Casino & Resort
08.2024 - Current

Bachelor of Science - Hotel Management

ITM Institute of Hotel Management

Higher Secondary Certificate -

KLE College

Secondary School Certificate -

St. Joseph High School
Gagandeep Singh