Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Gaganpreet Pandher

Williamsville,NY

Summary

As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Customer Service Cashier

Wegmans
04.2025 - Current
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.

Customer Service Representative

Adventist Health System
02.2022 - 03.2025
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Responded to customer requests for products, services, and company information.
  • Trained staff on operating procedures and company services.
  • Delivered prompt service to prioritize customer needs.
  • Met customer call guidelines for service levels, handle time and productivity.

Instructor's Aide

Fowler School District
01.2020 - 02.2022
  • Tracked student progress, frequently checking in with struggling students and identifying root causes of problems.
  • Applied various teaching aids to minimize learning gaps and instruct and motivate students.
  • Evaluated and revised lesson plans and course content to achieve student-centered learning.
  • Reviewed class and student records to identify improvement opportunities.

Education

Bachelor of Arts - English

California State University, Fresno
Fresno, CA

Master of Arts - English Language And Literature

California State University, Fresno

Skills

  • Education assessment
  • Academic advisement
  • Attendance monitoring
  • Tracking complaints
  • Customer consulting
  • Sales expertise
  • Adaptability and flexibility
  • Complaint resolution
  • Account updating
  • Customer service
  • Customer needs assessment
  • Appointment scheduling

Certification

  • Licensed Insurance Agent for New york & California

Timeline

Customer Service Cashier

Wegmans
04.2025 - Current

Customer Service Representative

Adventist Health System
02.2022 - 03.2025

Instructor's Aide

Fowler School District
01.2020 - 02.2022

Master of Arts - English Language And Literature

California State University, Fresno

Bachelor of Arts - English

California State University, Fresno

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Gaganpreet Pandher