Xaniyah Rohan
Brooklyn,NY
Summary
Dynamic professional with a proven track record at Area 53, excelling in customer service and team collaboration. Expert in creating memorable experiences and resolving conflicts, ensuring guest satisfaction. Skilled in health education and adept at leveraging communication skills to foster positive environments. Achieved significant improvements in client feedback through meticulous attention to detail and a proactive approach.
Overview
4
4
years of professional experience
Work History
Customer Service Cashier
Magnolia Bakery
Manhattan, NY
05.2023 - 11.2024
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Greeted customers promptly and responded to questions.
- Built loyal clientele through friendly interactions and consistent appreciation.
- Resolved customer complaints in a professional manner.
- Built and maintained productive relationships with employees.
Party Host
Area 53
Brooklyn , NY
04.2021 - 05.2023
- Built relationships with members and guests and created welcoming and warm environment that promoted future visits.
- Pulled down safety bars and secured riders according to specified attraction details.
- Organized seating arrangements, decorations, and food supplies.
- Greeted guests and provided excellent customer service.
- Trained new employees on ride operations, pointing out safety mechanisms and features.
- Received comments and complaints and worked to deliver solutions to achieve member and guest satisfaction.
Front Desk Receptionist
Soma 1 Fitness
Brooklyn, NY
03.2022 - 04.2023
- Processed payments accurately and provided appropriate receipts, bills, and change.
- Resolved member complaints and concerns with professionalism.
- Scheduled personal training sessions and maintained and updated appointment calendars.
- Handled customer inquiries in person, via telephone, or email.
- Welcomed members and visitors to gym and provided accurate information concerning available programs and activities.
Education
Associate of Science - Health Sciences
Borough Manhattan Community College
Manhattan, NY05-2025
Skills
- Patient care
- Health assessment
- Health education
- Customer service
- Time management
- Team collaboration
- Communication skills
- Conflict resolution
- Guest reception
Timeline
Customer Service Cashier
Magnolia Bakery
05.2023 - 11.2024
Front Desk Receptionist
Soma 1 Fitness
03.2022 - 04.2023
Party Host
Area 53
04.2021 - 05.2023
Associate of Science - Health Sciences
Borough Manhattan Community College
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