Summary

Overview

Work History

Education

Skills

Timeline

Gage Ballard

Cincinnati,OH

Summary

Dynamic Insider/Shift Leader with a proven track record at Marcos's Pizza, where I spearheaded team training and leadership, enhancing customer satisfaction significantly. Expert in conflict resolution and operational management, I boosted workplace efficiency and safety. My motivational leadership and problem-solving skills ensured seamless shift operations and a cohesive team environment.

Overview

2

2

years of professional experience

Work History

Insider/Shift Leader

Marcos's Pizza

05.2023 - Current

Trained new employees and delegated daily tasks and responsibilities.
Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Enforced company policies and regulations with employees.
Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
Managed inventory and ordered supplies to keep location well stocked with necessary supplies.

Education

High School Diploma -

Colerain High School

Cincinnati, OH

Skills

Positive attitude
Team leadership
Problem-solving
Flexible schedule
Team motivation

Training assistance
Creative problem solving
Team collaboration and leadership
Team supervision
Conflict resolution

Timeline

Insider/Shift Leader

Marcos's Pizza

05.2023 - Current

High School Diploma -

Colerain High School