Gage Baudino
Highland,IL
Summary
Driven and collaborative professional with a solid team-based operations and customer service background. Consistently contributed to smooth workflow and enhanced guest experiences. Demonstrated reliability and effective communication skills. Excelled in time management and problem-solving, significantly improving service delivery. Skilled in cash handling and fostering teamwork, consistently achieving results beyond expectations.
Overview
4
4
years of professional experience
Work History
Crew Member
Sauce on the Side
04.2024 - Current
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Streamlined communication between kitchen and front-of-house staff, ensuring timely order fulfillment.
Trainer
Hawaiian Bros
10.2022 - 06.2024
- Trained other employees in customer service, food safety, and performance requirements.
- Studied crew members during work shifts to provide feedback and guidance in improving performance.
- Set a positive example for team members by providing high-quality, efficient service.
- Greeted customers with a smile and provided friendly service to handle every need professionally.
- Collaborated with management to identify areas of improvement and develop comprehensive training programs.
- Mentored new Crew Trainers, sharing best practices for effective instruction and coaching techniques.
- Facilitated open communication between crew members, promoting teamwork and collaboration.
- Fostered a positive work environment, leading to an increase in crew morale and productivity.
- Worked front counter, drive-thru and other areas, taking orders, preparing meals, and collecting payments.
- Managed cash register transactions accurately, ensuring proper cash and credit card payment handling.
Crew Trainer
McDonald's
09.2020 - 08.2022
- Trained other employees in customer service, food safety, and performance requirements.
- Taught new team members correct procedures for all areas of operations.
- Studied crew members during work shift to provide feedback and guidance in improving performance.
- Set positive example for team members by providing high-quality, efficient service.
- Greeted customers with smile and provided friendly service to professionally handle every need.
- Mentored junior employees to improve performance, food safety, and customer service.
- Collaborated with management to identify areas of improvement and develop comprehensive training programs.
- Maintained current knowledge of all team position requirements.
- Demonstrated exceptional multitasking abilities while handling multiple orders simultaneously under high-pressure situations.
- Ensured food quality and safety through strict adherence to company guidelines and sanitation protocols.
- Collaborated with team members to complete tasks quickly during peak hours, minimizing customer wait times.
- Supported smooth store operations by taking on additional responsibilities such as opening or closing procedures when needed.
- Improved customer satisfaction by providing efficient and friendly service in a fast-paced environment.
- Assisted management in resolving customer complaints, resulting in increased loyalty and repeat business.
- Took orders, prepared meals, and collected payments.
- Managed cash register transactions accurately, ensuring proper cash and credit card payment handling.
Education
High School Diploma -
Highland High School
Highland, IL05.2022
Skills
- Teamwork and Collaboration
- Time Management
- Problem-Solving
- Cash Handling
- Motivational Techniques
- Work Prioritization
- Clear Communication
- Attention to Detail
- Dependable and Cooperative
- Customer Service
Timeline
Crew Member
Sauce on the Side
04.2024 - Current
Trainer
Hawaiian Bros
10.2022 - 06.2024
Crew Trainer
McDonald's
09.2020 - 08.2022
High School Diploma -
Highland High School
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