Gage Gibson
Omaha,NE
Summary
Proactive Network Management Technician and Tactical Satellite Communications Specialist with extensive experience in troubleshooting, system optimization, and training. Skilled in preventive maintenance, root cause analysis, and enhancing team efficiency. Offering strong diagnostic skills and adaptability to ensure uninterrupted communication and mission success.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Network Management Technician
United States Air Force
12.2021 - Current
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
- Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
- Optimized system performance thorough testing and analysis.
- Conducted root cause analyses for recurring technical issues, minimizing future disruptions.
- Increased equipment lifespan, performing preventive maintenance and timely repairs.
Tactical Satellite Communications Specialist
United States Air Force
11.2019 - 11.2021
- Evaluated emerging technologies in satellite communications, making recommendations for potential adoption based on mission needs.
- Conducted thorough system evaluations and recommended improvements, leading to increased performance and reliability.
- Trained personnel on relevant software applications, increasing proficiency levels across the team.
- Monitored system performance metrics regularly to identify trends or areas needing improvement proactively.
- Collaborated with cross-functional teams to develop and implement strategic plans for tactical satellite communications operations.
- Enhanced team efficiency by implementing advanced satellite communication systems and protocols.
- Maintained optimal functionality of satellite equipment, ensuring uninterrupted communication during critical missions.
- Established robust backup communication plans to ensure continuity during unforeseen disruptions or failures.
- Provided expert advice on appropriate communication strategies during high-stakes situations, contributing to overall mission success.
- Managed inventory of satellite communication equipment, coordinating procurement as needed to support mission requirements.
- Ensured security of sensitive information by adhering to strict encryption standards and protocols.
- Upheld code of conduct and maintained professionalism in stressful situations.
Education
Associate of Applied Science - Information Systems Technology
Community College of The Air Force
Montgomery, AL2023
Skills
- Attention to Detail
- Customer Service
- Works Well Under Pressure
- Multitasking and Organization
- Customer interaction
- Maintenance and repairs
- Troubleshooting
- Written/Verbal Communication
Accomplishments
- Won the ACC Cyberspace Wing Level Technician of the quarter, competing with multiple Airmen.
- Led a team of 8 operators to STIG and remediate 8 Air Force bases across the Enterprise within a 2 month deadline.
Certification
- 200-301 CCNA, Cisco - 4 months
- Security+, CompTIA - 2 weeks
Timeline
Network Management Technician
United States Air Force
12.2021 - Current
Tactical Satellite Communications Specialist
United States Air Force
11.2019 - 11.2021
Associate of Applied Science - Information Systems Technology
Community College of The Air Force
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