Summary
Overview
Work History
Education
Skills
Timeline
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William Waters

Dade City,FL

Summary

Network Management Technician with three years of experience at Little Rock AFB, maintaining network efficiency and reducing user downtime. Proficient in network configuration and troubleshooting, complemented by strong team collaboration skills. Holds CompTIA Security+ Certification and Top Secret Clearance.

Overview

7
7
years of professional experience

Work History

Network Management Technician

Little Rock AFB
11.2021 - Current
  • Executed configuration, installation, and sustainment actions for secure and non-secure network enclaves.
  • Maintained a network of 350 routers and switches, connecting 8.8K personnel.
  • Trained new technicians on standard operating procedures, ensuring consistency across the team.
  • Reduced downtime for end-users by quickly diagnosing and resolving hardware and software issues.
  • Provided exceptional customer service by consistently following up with users to ensure their issues were fully resolved.

Information Systems Technician Volunteer

Advent Health Zephyrhills
05.2017 - 08.2017
  • Supported End User Computing issues
  • Cable Management
  • Installed various computing hardware
  • Provided accurate and timely support for clients

Education

Software Engineering

Florida Gulf Coast University
Fort Myers, FL

Information Systems Technology

Keesler AFB
Biloxi, MS

Skills

  • Network Troubleshooting
  • Network configuration
  • Hardware Installation
  • Incident Management
  • Attention to Detail
  • Team Collaboration

Timeline

Network Management Technician

Little Rock AFB
11.2021 - Current

Information Systems Technician Volunteer

Advent Health Zephyrhills
05.2017 - 08.2017

Software Engineering

Florida Gulf Coast University

Information Systems Technology

Keesler AFB

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William Waters