Gage Hanby
Summary
Hard working veteran with a background in information systems. Adept at communication and problem solving with a strong emphasis on safety while having a strong work ethic and teamwork skills. Demonstrated success in learning computer science and systems with a background in Java while holding a 3.83 GPA
Overview
7
7
years of professional experience
Work History
IT Helpdesk Technician
University of Washington Tacoma
08.2023 - Current
- Help customers with computer systems setup, workstation integration, and computer systems removal
- Run various setup tools and software for computers including reimaging processes, software updates, driver updates, software security policies and user account creation and modification
- Work with other technicians to complete campus projects including classroom software overhauls, classroom computer replacements and computer inventory audits
Technical Control Supervisor
United States Navy
08.2018 - 08.2022
- Resolved issues regarding software troubleshooting, software implementation, and hardware troubleshooting resulting in improved mission performance during various work ups and deployments
- Trained and managed over 20 personnel in technical control operations, allowing the JCC work-center to achieve proficient working knowledge
- Worked with crypto keys, equipment and operations resulting in complete compliance with secure communications standards
Education
Bachelor's - Computer Science and Systems
University of Washington Tacoma
Tacoma, WA12-2025
Skills
- Programming documentation
- Object-oriented programming
- Application debugging
- Algorithm design
- Software development
- Software installation
- Ticket management
- Printer setup
- System diagnostics
Additional Information
GPA: 3.82
Programming Languages
Java
Python
SQL
Assembly
DuckyScript
Timeline
IT Helpdesk Technician
University of Washington Tacoma
08.2023 - Current
Technical Control Supervisor
United States Navy
08.2018 - 08.2022
Bachelor's - Computer Science and Systems
University of Washington Tacoma
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