Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Gage Miller-Browning

La Mesa,CA

Summary

Collaborative customer care specialist with dedication to partnering with coworkers in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Inventory Specialist

Walmart
08.2022 - Current
  • Monitored employee work areas for unsafe conditions or practices and took appropriate corrective action when necessary.
  • Ensured the quality of customer experience by resolving any inventory issues that arose.
  • Replenished stock levels when necessary by moving merchandise from backroom storage areas to sales floor locations.
  • Collaborated with other departments to coordinate replenishment activities as required.

Gate Agent

Delta Air Lines, Inc
01.2021 - 12.2022
  • Greeted customers in a friendly and professional manner.
  • Facilitated communication between airline crew members and ground staff regarding updates on flight status changes.
  • Kept abreast of relevant safety announcements issued by the FAA concerning air travel.
  • Resolved customer complaints in an efficient manner while adhering to company policies.

Customer Service Representative

Amazon
03.2021 - 07.2022
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Upheld quality control policies and procedures to increase customer satisfaction.

Customer Service Specialist

SeaWorld Parks & Resorts
02.2020 - 06.2022
  • Developed strong customer relationships to encourage repeat business.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Exceeded established service goals while leveraging customer service, sales and employee management best practices.

Education

Associate of Science - Political Science

Grossmont College
El Cajon, CA
06-2020

Skills

  • Customer service excellence
  • Customer Complaint Resolution
  • Client Engagement
  • Customer Relations
  • Safety hazards analysis
  • Customer Relationship Management

Certification

  • First Aid Certified.

Timeline

Inventory Specialist

Walmart
08.2022 - Current

Customer Service Representative

Amazon
03.2021 - 07.2022

Gate Agent

Delta Air Lines, Inc
01.2021 - 12.2022

Customer Service Specialist

SeaWorld Parks & Resorts
02.2020 - 06.2022

Associate of Science - Political Science

Grossmont College

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Gage Miller-Browning