Gage Petrone
Reseda,CA
Summary
Detail-focused Computer Support Specialist with 7 years employing knowledgeable, research-intensive approach to computer hardware and software problem resolution. Expert at performing complex IT troubleshooting and resolution projects. Thorough monitoring of equipment and application performance to meet organizational performance thresholds. Resourceful tracking of industry technology trends and self-observed issue-resolution activity for standards adoption and IT documentation.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Consultation Agent
Geek Squad
06.2022 - 01.2024
I helped fix people's computer issues over the counter. For example, if their computer wouldn't start, if it was slow, or if there was something else going on with it, I am able to diagnose what was happening with their device and fix the issue with a smile on my face. I'm also able to pitch memberships and push sales through each interaction, as we had to meet certain sales criteria for memberships/services and devices. The devices I work with range from computers and phones to cameras and gaming consoles.
- Listened carefully to customers and explained complex insurance information simply and concisely.
- Worked with clients to diagnose issues with their machines, and told them exactly how we were going to fix the issue.
- Consistently had the highest number of generated labor tags per hour.
Education
Some College (No Degree) - Film Production - Screenwriting
California State University - Northridge
Northridge, CAHigh School Diploma -
Providence High School, Burbank, CA
Burbank, CA06.2021
Skills
- Industry Expertise
- Remote Support
- Software Installation
- Printer setup
- Apple Repair Certified
- Windows Setup
- Apple OS Setup
- Troubleshooting
- Sales
- Tech Consultation
- Computer Repair
- Hardware Repair
- Data Recovery
- Virus Removal
- Customer Service
- Desktop support
- Computer Diagnostics
Certification
- Apple Repair Certified, Geek Squad
Musician, Volleyball Player, Music Producer, Audio Engineer
I have been a musician for 17 years, where I have learned how to play the guitar, drums, and to sing. I have been in and out of many different bands, some of which I have done small West Coast tours with. I am also a volleyball player. I have been playing volleyball since the seventh grade, and I played all the way through high school (all four years on varsity) until now, where I currently play for CSUN. I also produce my own music, where I use skills I've picked up since I played my first guitar to mix and master songs, which is something most people need to hire an audio engineer for.
Timeline
Consultation Agent
Geek Squad
06.2022 - 01.2024
Some College (No Degree) - Film Production - Screenwriting
California State University - Northridge
High School Diploma -
Providence High School, Burbank, CA
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