Gage Rolph
Twin Falls,ID
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Versatile Operations Supervisor successful at taking on routine and complex business challenges with resourceful and creative approach. Recognized as driven, dedicated and hardworking leader with history of streamlining operations and increasing results. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture.
Overview
8
8
years of professional experience
Work History
Operations Coordinator
TEC Distributing
01.2022 - Current
- Provided direction and guidance to internal teams in order to achieve targets.
- Implemented troubleshooting, root cause analysis and issue resolution.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Collaborated with area managers to evaluate needs and optimize operational plans.
- Reviewed operations reports to understand numbers and trends.
- Oversaw day-to-day operations of large teams across several departments.
- Worked with vendors to make purchases and reconcile invoices.
- Reviewed financial reports each day and investigated variances with accounting staff to keep records accurate.
- Reconciled monthly operating budgets and shared information with senior management team.
- Motivated and trained employees to maximize team productivity.
- Assisted customers with questions and problems to build brand loyalty and cultivate lasting business relationships.
Bar Manager
Klover Klub Lounge
04.2016 - 01.2023
- Closed out cash register and prepared cashier report at close of business.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Guaranteed optimal beverage stock by assessing inventory and collaborating with owners for corrective action planning to limit expenses.
- Improved customer service rankings by resolving issues quickly and accurately.
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
Education
Phlebotomy
Carrington College
Boise, ID03.2013
High School Diploma -
Twin Falls Senior High School
Twin Falls, ID06.2012
Skills
- Project Scheduling
- Payroll Administration
- Conflict Mediation
- Inventory Oversight
- Supply Ordering
- Customer Invoicing
- Multitasking
- Customer Service
- Team Leadership
- Organizational Skills
- Time Management
- Project Management
- Attention to Detail
- Customer Relations
- Warehouse Operations
- Management
- Schedule Management
- Staff Training/Development
- Relationship Building
Timeline
Operations Coordinator
TEC Distributing
01.2022 - Current
Bar Manager
Klover Klub Lounge
04.2016 - 01.2023
Phlebotomy
Carrington College
High School Diploma -
Twin Falls Senior High School
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