Gage Ryan
Summary
Motivated Customer Service Representative with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences.
Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards.
Overview
7
7
years of professional experience
Work History
Server
Governor Stumpy's Bar & Grill
03.2021 - Current
- Meeting hundreds of new people a week and developing good, trusting relationships with these customers for the 45 minutes to an hour they spend with us in our restaurant
- Helping explain menu options to customers and give them alternative menu items that correspond with what exactly they are trying to enjoy during their dinner
- Solving 'manager-like' issues with customers as our managers give us the power to make our own decisions with minor problems
- Collaborating with my managers, bartenders, and fellow waiters/waitresses daily to make sure all our tables are running smoothly, and that the restaurant is cleaned and prepared for the next customers coming through the door.
Pharmacy Technician
HyVee
01.2023 - 06.2023
- Collaborated with interdisciplinary healthcare teams to provide comprehensive care for patients, addressing complex medication needs.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
Aisles Online Manager
HyVee
06.2017 - 01.2023
- Maintaining a useful, stable employee status by being in very many areas as I can
- Fostered a customer-centric culture within the team by consistently reinforcing the importance of empathy, understanding, and patience in all interactions with clients.
- Aiding customers whether it is the location of an item, grabbing items in the back, talking them through their day, or whatever is necessary to satisfy the customer
- Enduring a lot of unsatisfied or angry customers in the customer service area and can calm them down and help them solve the problem that has been issued
- Investigated and resolved customer inquiries and complaints quickly.
Education
Bachelor of Health Science in Health Science - Leadership and Policy
University of Missouri
Columbia, Missouri05.2023
Skills
- Team Player
- Upselling
- Professional Appearance
- Order Management
- Insurance processing
- Updating medication histories
College Experience
- Wichita State University, Wichita, Kansas, Fall 2020, Spring 2020, Engineering
- University of Missouri - Columbia, Columbia, Missouri, Spring 2020, Spring 2023, Health Science: Leadership and Policy
Coursework
- Anatomy & Medical Terminology, Columbia, Missouri, University of Missouri - Columbia, 2021, 2022, Very familiar with almost all of the body and the terminology involved.
- Biology Lab, 2020, 2021, I gave injections to live animals during this course which was very informational and can be very important in the work field.
References
Christine Bates
General Manager
Governor Stumpy's
(816)509-4411
321 E Gregory Blvd, Kansas City, MO
Sharin Rudder
Head Pharmacist
HyVee Pharmacy
(816)813-8207
3100 W Broadway, Columbia, MO
Drew Chalstrom
Aisles Online General Manager
HyVee Aisles Online Department
(319)231-9748
3100 W Broadway, Columbia, MO
Timeline
Pharmacy Technician
HyVee
01.2023 - 06.2023
Server
Governor Stumpy's Bar & Grill
03.2021 - Current
Aisles Online Manager
HyVee
06.2017 - 01.2023
Bachelor of Health Science in Health Science - Leadership and Policy
University of Missouri