Gage Smith
Red Oak
Summary
Results-driven professional skilled in effective communication and problem-solving. Experience in bartending and retail sales enhances ability to foster teamwork and exceed customer expectations. Ready to leverage skills to improve service quality and operational efficiency.
Overview
3
3
years of professional experience
Work History
Bartender
Cleburne Railroader Baseball
Cleburne
05.2024 - Current
- Prepared and served beverages to guests during baseball games and events.
- Maintained cleanliness and organization of bar area throughout shifts.
- Assisted in inventory management of liquor, beer, and supplies.
- Engaged with customers to provide friendly service and promote specials.
- Collaborated with team members to ensure efficient bar operations.
- Handled cash transactions and processed credit card payments accurately.
- Followed safety protocols for food handling and alcohol service compliance.
- Set up and broke down bar stations for events and game days.
- Performed opening and closing duties including restocking supplies.
- Greeted customers and provided excellent customer service.
- Developed good working relationships with fellow employees through effective communication.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Processed payments accurately and efficiently with POS system.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Resolved customer complaints in a professional manner.
- Poured wine, beer, and cocktails for patrons.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance, and customer relationships.
- Checked identification cards for proof of age prior to serving alcohol beverages.
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
- Assisted in setting up the bar for service shift.
- Stocked ice bins and coolers as needed throughout shift.
- Collected and organized daily till totals and tips.
- Made friendly conversation with customers to provide enjoyable bar experience.
- Remained calm and poised during busy periods, promoting great customer service to guests.
- Managed accurate bar tabs and processed cash and credit card transactions.
Sales Associate
Atwoods Ranch & Home
Waxahachie
08.2023 - Current
- Assisted customers in selecting products and provided knowledgeable recommendations.
- Maintained organized merchandise displays to enhance visual appeal and accessibility.
- Collaborated with team members to ensure efficient store operations and customer service.
- Addressed customer inquiries and resolved issues to enhance overall shopping experience.
- Restocked shelves and monitored inventory levels to support sales efforts effectively.
- Conducted product demonstrations to educate customers on features and benefits.
- Participated in store promotions and events to increase customer engagement and awareness.
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
- Handled customer complaints in a professional manner.
- Worked with fellow sales team members to achieve group targets.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Maintained cleanliness of store environment including floors, windows, displays.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Built and maintained relationships with peers and upper management to drive team success.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Maintained up-to-date knowledge of store merchandise and policies.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Used technology resources to assist customers in locating and selecting items.
- Demonstrated product features and benefits for customers' needs.
- Received and displayed product shipments on store retail shelves upon delivery.
- Adhered to company initiatives and achieved established goals.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Described merchandise and explained use, operation and care.
Cook
Schlotzsky's Deli
Midlothian
12.2022 - 03.2023
- Prepared menu items according to established recipes and quality standards.
- Maintained cleanliness and organization of kitchen and food preparation areas.
- Operated kitchen equipment including grills, fryers, and ovens safely and efficiently.
- Collaborated with team members to ensure timely meal service during peak hours.
- Followed food safety guidelines to prevent contamination and ensure proper storage.
- Adapted to changing menu items and special requests with flexibility and speed.
- Cleaned kitchen equipment, surfaces, utensils and dishes.
- Maintained a clean working environment by sweeping, mopping floors, washing surfaces and emptying trash cans.
- Operated grills, fryers and broilers to cook items to quality guidelines.
- Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
- Operated ovens, fryers and mixers safely to prevent kitchen accidents and machinery malfunction.
- Followed established procedures and requirements for safe food handling, storage and service.
- Chopped, diced and sliced vegetables and fruit ahead of rush periods.
- Used standardized recipes and other instructions to prepare food.
- Maintained safe operations of food prep equipment to reduce complications and retain safety procedures.
- Enforced proper sanitation practices to prevent spoiling or contamination of foods.
- Organized storage areas for efficient usage of space.
- Carried pans and trays of food to and from work stations, stove, and refrigerator.
- Managed portion control using correct utensils during preparation and plating.
- Coordinated orders to expedite food from kitchen according to cook time and delivery time.
- Set up and performed initial prep work for soups, sauces, and salads.
- Retained consistent quality and high accuracy when preparing identical dishes every day.
- Sanitized workstation at end of shift to minimize risk of salmonella and other food-borne illnesses.
- Set up work stations prior to opening to minimize prep time.
- Checked completed orders for correct quantity and quality.
- Memorized new menu items and ingredients quickly to help customers select items meeting needs and preferences.
Education
High School Diploma -
Midlothian Heritage High School
Midlothian, TX05-2023
Some College (No Degree) - General Studies
Navarro Community College
Midlothian, TXSkills
- Beverage preparation
- Inventory management
- Point of Sale operation
- Alcohol compliance
- Customer engagement
- Cash handling
- Sales techniques
- Product knowledge
- Visual merchandising
- Customer relationship management
- Team collaboration
- Conflict resolution
- Time management
- Effective communication
- Problem solving
- Attention to detail
- Store opening and closing
- Retail merchandising expertise
- Problem-solving
- Positive and professional
- Guest relations
- Excellent people skills
- Excellent communication skills
- Goal oriented
- Merchandising
- Stocking and receiving
- Teamwork and collaboration
- Calm demeanor
- Friendly and outgoing
- Problem-solving skills
Timeline
Bartender
Cleburne Railroader Baseball
05.2024 - Current
Sales Associate
Atwoods Ranch & Home
08.2023 - Current
Cook
Schlotzsky's Deli
12.2022 - 03.2023
High School Diploma -
Midlothian Heritage High School
Some College (No Degree) - General Studies
Navarro Community College