Gage Wiginton
Hamilton,AL
Summary
At Mike Freeman Ford, I excelled as a Lead Technician, where my adeptness in diagnostic testing and customer service significantly enhanced team capabilities and client satisfaction. Leveraging mechanical troubleshooting and relationship-building skills, I streamlined processes and fostered a culture of excellence, achieving a notable increase in efficiency and customer trust.
In 7 years, i went straight from college into an entry level lube tech position. to quickly advancing as a tech under going ford training online and in classroom as well. I have a Ford certification in Noise vibration and harshness, as well as a certification in electrical diagnosis and repair. I do not have any ASE certs as of now which i know you will require. The reason that i have never perused any ASE certs is because Ford does not require or recommend them. However i am more than willing to obtain all ASE certifications.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Lead Technician
Mike Freeman Ford
05.2017 - Current
- Performed routine and scheduled maintenance services.
- Managed workflow effectively by prioritizing tasks based on urgency, complexity, and available resources at hand.
- Diagnosed mechanical failures to determine and delegate corrective actions.
- Provided technical expertise to junior mechanics, enhancing their skills and boosting overall team capabilities.
- Conducted quality inspections of completed work, ensuring all repairs met industry standards and customer satisfaction levels.
- Reduced downtime for repairs by maintaining a well-organized inventory of parts and tools necessary for various jobs.
- Upheld high levels of cleanliness within the workshop area, preventing accidents and promoting a professional working environment.
- Enhanced equipment performance by implementing preventive maintenance and repairs on diverse machinery.
- Completed diversified electrical work on automotive equipment such as servicing and installing batteries and terminals, repairing and adjusting lights and repairing generators and starters.
- Developed strong working relationships with clients, ensuring open lines of communication and addressing any concerns promptly to maintain trust and satisfaction.
- Streamlined processes for increased efficiency by conducting thorough diagnostic assessments on malfunctioning vehicles.
- Consistently met deadlines for repair projects, ensuring client satisfaction through prompt service delivery without sacrificing workmanship standards.
- Assisted management with hiring decisions by participating in interviews and contributing valuable insights regarding potential candidates'' skills and experience levels relevant to the role requirements.
- Stayed up-to-date on industry trends and advancements by attending relevant training sessions, workshops, and conferences to enhance personal knowledge continuously.
- Trained and coached junior employees on procedures for completing various types of repairs and maintenance on cars and light trucks.
- Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
- Delegated jobs to subordinates and monitored quality of work.
- Maintained cleanliness, safety and efficiency of garage.
- Wrote work orders and updated accounts in workshop computer.
- Read and followed technical documentation to complete accurate repairs.
- Explained estimates and determined repair timelines to manage customer expectations.
- Tore down, repaired and rebuilt faulty assemblies such as power systems, steering systems and linkages.
- Repaired brake, exhaust, electrical and other systems for domestic automotive brands.
- Checked brake systems and determined need of pad replacement, disc turning or other maintenance requirements.
- Analyzed vehicle data using advanced diagnostic equipment.
- Inspected damaged vehicles to estimate repair labor cost and required parts expense.
- Utilized special alignment equipment and wheel-balancing machines to align wheels, axles, frames and steering mechanisms of automobiles.
- Coordinated with parts department to determine availability of necessary components.
- Corrected faults and maximized performance by rebuilding systems and individual components.
- Tuned automotive systems and components to optimize functionality and prolong life of each piece.
- Repaired and replaced worn and damaged components.
- Serviced air conditioning systems, changed and topped off fluids and completed maintenance inspections.
- Investigated customer complaints to identify cause of malfunctions.
- Explained maintenance and repair needs to customers and offered advice on preventative maintenance.
Parts Specialist
Oreilly Auto Pats
07.2015 - 05.2017
- Served customers in-store and by telephone to answer questions and place orders.
- Conducted thorough research on complex parts inquiries, ensuring accurate information was provided to customers and colleagues.
- Maintained current knowledge of manufacturers' options and parts availability to offer expert support.
- Achieved high order accuracy rates by carefully reviewing documentation before submitting purchase requests to suppliers.
Education
Associate of Applied Science - Automotive Technology
Bevill State Community College
Hamilton, AL05.2017
Skills
- Testing and repair
- Diagnostic Testing
- Schematics Interpretation
- Mechanical Troubleshooting
- Electrical Systems
- Maintenance and repairs
- Multitasking and Organization
- Relationship Building
- Power Tools and Equipment
- Written/Verbal Communication
- Mechanical Knowledge
- Electrical repair
- Installation and Repair
- Complex Repairs
- Computer-assisted diagnostics
- Repair services
Certification
Ford. Electrical Diagnosis and repair
Ford. Noise Vibration and harshness.
Timeline
Lead Technician
Mike Freeman Ford
05.2017 - Current
Parts Specialist
Oreilly Auto Pats
07.2015 - 05.2017
Associate of Applied Science - Automotive Technology
Bevill State Community College
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