Summary
Overview
Work History
Education
Skills
Affiliations
Languages
References
Timeline
Generic

Gage Wilson

Hayden,ID

Summary

Dynamic professional with a proven track record in hospitality and customer service, including a pivotal role as Bar Trainer at Buffalo Wild Wings. Expert in mixology and drink pairing, coupled with exceptional stress management abilities. Excelled in enhancing guest experiences and streamlining operations, significantly contributing to workplace efficiency and team development.

Overview

8
8
years of professional experience

Work History

Bar Trainer

Buffalo Wild Wings
Coeur D'Alene, ID
09.2022 - Current
  • Maintained records of employee attendance at all training sessions.
  • Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
  • Maintained accurate records of liquor inventory and purchases for budgeting purposes.

Shift Leader

Cosmic Cowboy Grill LLC.
Coeur D'Alene, ID
01.2021 - 09.2022
  • Delegated work to staff, setting priorities and goals.
  • Supervised food production processes ensuring high quality standards were met throughout each stage of preparation.
  • Oversaw daily operations of the kitchen including meal preparation, cooking methods, portion sizes and plate presentation.

Sales Agent

Tmoblie
Coeur D'Alene, ID
03.2019 - 09.2020
  • Conferred with management to offer feedback on operations and promotions based on customer preferences and purchasing habits.
  • Negotiated deals and handled complaints or objections.
  • Engaged casual shoppers to provide information about featured products and recommend merchandise, driving sales opportunities.

Line Cook

Dennys Restaurant
Coeur D'Alene, ID
03.2018 - 03.2019
  • Performed basic knife skills such as dicing onions or slicing meats.
  • I underwent a two-week training period during which I learned the entirety of the kitchen and how to perform all tasks required of me, all while being one of only two line cooks in the store.
  • I managed stress and focus by being shorthanded on all shifts I worked.

Apprentice Plumber

Gold Seal Plumbing
Spokane, WA
04.2017 - 03.2018
  • Assisted journeyman plumbers in performing repairs and maintenance on pipes, fixtures, and other plumbing equipment.
  • Performed minor repairs on appliances such as dishwashers and garbage disposals.
  • Maintained neat and well-organized worksites by removing debris and sharp objects and cleaning up after shift.
  • Utilized hand tools such as wrenches and saws during installation process.

Education

GED -

North Idaho College
Coeur D'alene, ID
05-2022

Skills

  • Bartending techniques
  • Drink pairing recommendations
  • Bar equipment use
  • Hygiene and cleanliness
  • Mixology expertise
  • Menu development
  • Sales and promotion
  • Stress management
  • De Escalation tactics

Affiliations

  • Older Brother to 3 amazing siblings
  • Caring Grandson and uncle

Languages

German
Limited

References

References available upon request.

Timeline

Bar Trainer

Buffalo Wild Wings
09.2022 - Current

Shift Leader

Cosmic Cowboy Grill LLC.
01.2021 - 09.2022

Sales Agent

Tmoblie
03.2019 - 09.2020

Line Cook

Dennys Restaurant
03.2018 - 03.2019

Apprentice Plumber

Gold Seal Plumbing
04.2017 - 03.2018

GED -

North Idaho College

Similar Profiles

CREATE PROFILE
Gage Wilson