MICHAELA F. MONJARAZ-ANDERSON
Omaha,NE
Summary
Results-driven Recruitment and Operations Professional with strong skills in high-volume candidate sourcing and team leadership. Delivers customer satisfaction through strategic planning and effective communication. Manages diverse projects while ensuring alignment with organizational goals and safety compliance. Focused on enhancing workplace safety and optimizing operational efficiency.
Overview
12
12
years of professional experience
Work History
Bar Lead
the.diamond.room
Omaha, Nebraska
04.2014 - Current
- Supervised bar staff to enhance service efficiency and uphold quality standards.
- Managed inventory levels and ordered supplies to maintain bar operations.
- Trained new employees on drink preparation and customer service techniques.
- Created cocktail menus reflecting seasonal trends and customer preferences to elevate guest experience.
- Ensured cleanliness and organization of bar area to support smooth operations during shifts.
- Resolved customer complaints promptly to maintain satisfaction and loyalty.
Recruiter and Orientation Specialist
H & M trucking
Omaha, USA
06.2022 - 05.2026
- Sourced driver leads and contacted potential candidates via phone, social media, and email to build rapport and enhance candidate engagement.
- Managed and prioritized high-volume driver leads to streamline candidate sourcing process.
- Conduct thorough phone interviews to ensure candidates meet H&M's standards.
- Connected with truck drivers by adopting a relatable and humorous communication style.
- Supported and enforced safety protocols to maintain a secure work environment.
- Organized and multi-tasked multiple projects, including compiling company newsletter alongside other responsibilities.
Hopper Dispatcher
H & M trucking
Omaha, USA
11.2021 - 06.2022
- Planned and coordinated freight logistics to enhance customer delivery satisfaction
- Managed communication with operation and fleet managers, customer service, drivers, and office staff to optimize customer and driver satisfaction
- Identify, develop and assist in creating and managing line-haul operations
- Assisted in dispatching OTR, regional, and local drivers to maximize profitability and service efficiency
- Continual review of inbound/outbound freight, empty/committed truck statuses and trailer availability to maximize asset utilization
Visual Manager
Forever 21
Omaha, USA
01.2021 - 11.2021
- Led and directed 35 associates in merchandise presentation and visual techniques to enhance customer engagement.
- Oversaw execution and styling of window and interior mannequins to create visually appealing displays that attract customers.
- Works in line with the Company's value to drive customer satisfaction and deliver the best in store customer experience
- Communicated with management team on sales performance, visual execution, customer feedback, and staff performance to inform strategy.
Assistant Store Manager of Visuals
Altar’d State
Omaha, USA
02.2018 - 01.2021
- Managed and led extensive window installations, coordinating a week of preparation and a 13-hour installation process to create impactful displays
- Executed and maintained floorsets to elevate visual merchandising and increase customer engagement
- Trained and coached 15 brand reps on visual directives and product knowledge, improving alignment with weekly WSSR results
- One of the Top 5 Visual ASMs to win a companywide, 6-week contest for selling the most top selling items in the store, resulting in a bonus
- Helped lead store to exceed Q1 and Q2 sales goals resulting in a bonus for the first 6 months the store was open
- Oversaw daily store operations and strategic planning, streamlining processes for enhanced efficiency
Education
B.A. - Media Studies
Buena Vista University
Storm Lake, IASkills
- Beverage management
- Mixology techniques
- Bartending techniques
- Bar inventory control
- Safety training
- Staff scheduling
- Team leadership
- Conflict management
- Customer engagement
- Customer service
- Time management
- Problem solving
- Safety training
- Team collaboration
- Bartending techniques
Websites
Timeline
Recruiter and Orientation Specialist
H & M trucking
06.2022 - 05.2026
Hopper Dispatcher
H & M trucking
11.2021 - 06.2022
Visual Manager
Forever 21
01.2021 - 11.2021
Assistant Store Manager of Visuals
Altar’d State
02.2018 - 01.2021
Bar Lead
the.diamond.room
04.2014 - Current
B.A. - Media Studies
Buena Vista University