Gahnahdawhaway Richmond

• Served high customer volumes during special events, nights, and weekends.
• Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
• Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
• Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
• Contributed to a positive work environment through effective teamwork and communication with colleagues.
• Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
• Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
• Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
• Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
• Followed alcohol awareness procedures for preventing excessive guest intoxication.
• Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
• Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
• Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
• Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
• Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
• Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
• Increased repeat customer numbers, creating welcoming atmosphere and remembering regulars' favorite drinks.

• Troubleshot equipment malfunctions quickly to minimize disruptions in production schedules.
• Trained new team members on equipment operation, safety protocols, and company policies, fostering a skilled workforce.
• Assisted in quality control measures by performing routine inspections of products against established standards.
• Performed setup of production equipment to establish optimal performance.
• Performed regular calibration checks on instruments ensuring precision measurements throughout the production process.
• Inspected equipment and systems to identify issues, immediately reporting problems to repair technicians.
• Trained and supervised production personnel to properly use production equipment and apply best practices.
• Maintained accurate records of production data, enabling informed decision-making based on real-time insights.
• Participated in root cause analysis investigations for recurring issues, identifying solutions to prevent recurrence.
• Increased workplace safety, conducting thorough hazard assessments and implementing corrective actions.
• Improved product quality with meticulous monitoring of manufacturing parameters and adherence to specifications.
• Managed multiple simultaneous projects effectively while ensuring deadlines were met consistently without compromising quality or productivity levels.
• Enhanced production efficiency by streamlining processes and optimizing equipment usage.

Streamlined processes for faster results.

• Loaded, unloaded, and moved material to and from storage and production areas.
• Assisted team members with tasks that require group effort.
• Operated heavy equipment safely to transport materials and complete tasks as required.
• Cleaned and maintained tools, equipment and worksites.

• Fostered strong relationships with regular patrons through personalized service that encouraged repeat business.
• Maintained high standards of cleanliness and safety, ensuring compliance with local health regulations.
• Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
• Oversaw and monitored cash drawers and reconciled drawers against cash register reports at close of business.
• Provided exceptional customer service, anticipating guests'' needs and exceeding their expectations consistently.
• Supervised and trained staff on preparing and delivering drinks, handling food, and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
• Enhanced customer satisfaction by efficiently managing staff and promptly addressing guest concerns.
• Implemented effective cash handling procedures, reducing discrepancies in register balances at the end of shifts.
• Reduced waste and costs by closely monitoring inventory levels and implementing proper storage techniques.
• Coordinated private events at the venue by working closely with clients to understand their requirements and deliver outstanding experiences.
• Collaborated with other department supervisors to create a seamless guest experience throughout the establishment.
• Managed staff scheduling to optimize coverage during peak hours and minimize labor expenses.
• Maintained up-to-date knowledge of industry trends, competitor offerings, and mixology techniques to continually improve overall operations.
• Assisted in recruiting top talent for the bar team, conducting thorough interviews and selecting qualified candidates.
• Served high customer volumes during special events, nights, and weekends.
• Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
• Scheduled and rotated staff for adequate coverage and fair distribution of workload.
• Upsold menu items to customers, driving up per sale revenues and maximizing profits.
• Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
• Adhered to state laws regarding alcoholic beverage services and customer regulations.
• Obtained cash bank and stocked service bar to prepare for operation.

• Managed high-pressure situations with poise, maintaining excellent customer service during peak hours.
• Fostered a positive work atmosphere, promoting open communication between staff and management.
• Contributed to overall restaurant success by proactively addressing operational challenges as they arose.
• Maintained up-to-date knowledge of menu offerings and specials, providing accurate information to guests upon arrival.
• Streamlined reservation process for increased efficiency and improved guest experience.
• Mentored hostess team members, fostering professional growth and strong teamwork.