Gaia Cesaretti
Los Angeles
Overview
10
10
years of professional experience
Work History
Floor Manager
Eataly LA
Los Angeles, CA
08.2024 - Current
- Managed daily operations of a high-volume restaurant, leading a team of 64 employees while ensuring exceptional guest experiences and operational efficiency.
- Created and maintained schedules for hourly staff and managers, optimizing labor allocation and productivity during peak business periods.
- Oversaw inventory control, purchasing, and supply ordering processes, reducing waste and maintaining optimal stock levels.
- Partnered with BOH teams to ensure timely service, menu quality standards, and compliance with food safety regulations.
- Administered payroll, monitored employee performance, and handled coaching and disciplinary actions in accordance with company policies.
- Maintained and updated POS systems, including menu configurations, pricing adjustments, and operational button changes to support service efficiency.
- Planned and executed private events and full restaurant buyouts, coordinating staffing, logistics, and guest requirements while resolving customer concerns to drive satisfaction and repeat business.
Lead Server & Floor Manager
Meet in Paris
Los Angeles, CA
06.2022 - 08.2024
- Managed daily operations of the restaurant to ensure seamless service delivery and customer satisfaction.
- Ensured high standards of quality control and hygiene to uphold department health grade and compliance.
- Monitored food presentation and delivery protocols to maintain high standards of customer satisfaction.
- Assessed candidates through structured interviews to ensure alignment with team objectives and culture.
- Administered payroll preparation and contributed to menu implementation with innovative ideas.
- Cultivated a positive teamwork environment during pre-shifts to enhance team motivation and cohesion.
- Facilitated training for new employees by clearly explaining tasks to enhance service quality.
- Addressed and rectified payment discrepancies, refunds, and discounts to ensure exceptional dining experiences.
- Executed bartending duties as needed, ensuring timely delivery of beverages, wines, and cocktails to customers.
Lead Server & Floor Manager
Matthew’s Garden Café
Los Angeles, CA
05.2021 - 06.2022
- Directly supervised various employees on a daily basis in all departments.
- Ensured the highest level of hospitality and service to our customers.
- Assisted with evaluating interviews, hiring, and training employees.
- Solved complaints from the customers or issues within the staff members.
- Always ensured cleanliness and efficient organization of the restaurant.
- Organized incoming paperwork and submitted daily cash profits to manager.
Business Development Associate
Global Green
Los Angeles, CA
08.2020 - 03.2021
- Worked with the development team on new projects and initiatives for the Environmental Non-Profit Organization of Green Cross International.
- Spearheaded various international projects to address environmental challenges such as sustainability in neighborhoods and greener housing.
- Conducted research and development to identify, cultivate, and solicit new opportunities within the company.
Restaurant Assistant General Manager
Ristorante La Margherita
Rome, Italy
02.2018 - 03.2019
- Assisted the Restaurant General Manager with hiring, assigning, training, evaluating and terminating employees.
- Organized and directed the restaurant’s operations- maximizing profitability while upholding the company’s mission and guest experience standards.
- Prepared inventory lists for restocking ingredients, beverages, supplies and equipment; received and processed incoming tickets to ensure each food order followed specifications made by consumers.
- Prepared weekly updates-collaborating closely with corporate and senior leaders to plan activities and events to advertise the restaurant.
Caterer
Eat & Smile Catering
Rome, Italy
07.2016 - 03.2018
- Organized event set-up; served food and beverages to guests.
- Collected inventory reports to relay to manager; replenished food and kept track of inventory as it was released.
- Provided clean-up and answered questions from customers and guests.
Restaurant Assistant Operations Management
Antico Caffè Castellino
Rome, Italy
07.2017 - 01.2018
- Implemented ideas to boost operation performances within the front of house.
- Oversaw inventory & employee scheduling/attendance, reported weekly restaurant financials, assisted the Executive Chef and Operational Manager on menu research and development.
- Upheld food safety awareness based on state regulations through daily kitchen inspections.
Waitress / Host
Profondo Blu
Rome, Italy
10.2016 - 04.2017
- Provided an array of hospitality services to guests, catering to their needs in a timely and positive manner.
- Served food, wine and other beverages; maintained tables and tableware; processed orders for sit down and take away.
- Organized incoming paperwork and submitted daily cash profits to manager.
Education
Post-Graduate Certificate - Global Business Management
University of California, Los Angeles
Los Angeles, CA12-2022
Sustainability Certificate Program - Sustainability Studies
University of California, Los Angeles
Los Angeles, CA07-2020
ALC English Program - Languages
University of California, Los Angeles
Los Angeles, CA09-2019
Bachelor of Science - Linguistic Mediation Sciences, Management And Development
SSML San Domenico
Rome, Italy01-2017
Skills
- WordPress & GoogleDocs & Microsoft Office, Canva
- Use of POS system Clover,Toast, Salido
- Hospitality and Management
- Delegating and organizing staff
- Multitasking, Reliability, Adaptable, Diligent
- Conflict resolution, Decision making, Creativity, Detail-oriented, Ambitious, Motivated
- Fluent Italian, English, Spanish
- Proficient - French
- Store maintenance
- Scheduling and planning
- Employee scheduling
- Inventory management
- Staff training
Timeline
Floor Manager
Eataly LA
08.2024 - Current
Lead Server & Floor Manager
Meet in Paris
06.2022 - 08.2024
Lead Server & Floor Manager
Matthew’s Garden Café
05.2021 - 06.2022
Business Development Associate
Global Green
08.2020 - 03.2021
Restaurant Assistant General Manager
Ristorante La Margherita
02.2018 - 03.2019
Restaurant Assistant Operations Management
Antico Caffè Castellino
07.2017 - 01.2018
Waitress / Host
Profondo Blu
10.2016 - 04.2017
Caterer
Eat & Smile Catering
07.2016 - 03.2018
Post-Graduate Certificate - Global Business Management
University of California, Los Angeles
Sustainability Certificate Program - Sustainability Studies
University of California, Los Angeles
ALC English Program - Languages
University of California, Los Angeles
Bachelor of Science - Linguistic Mediation Sciences, Management And Development
SSML San Domenico