Gaia Cook
Louisville,KY
Summary
Enthusiastic hospitality professional skilled in time management and team collaboration. Proven ability to handle guest inquiries and improve service efficiency, ready to enhance the dining experience further.
Overview
1
1
Certification
3
3
years of professional experience
Work History
Host/Food Runner/Take Away
Outback Steakhouse
Louisville, KY
08.2025 - Current
- Greeted guests warmly as they arrived at the restaurant.
- Delivered food orders promptly to tables in a fast-paced restaurant environment.
- Maintained cleanliness and organization of the host stand area continuously.
- Collaborated with team members to ensure smooth dining experiences for guests.
- Handled guest complaints with professionalism and empathy to enhance satisfaction.
- Managed daily card and cash transactions, maintaining payment records and investigating discrepancies.
- Maintained contact with kitchen and serving staff to properly handle dining details and address concerns.
- Developed long-term relationships with customers to increase opportunities for repeat business.
Server
Crave Cafe and Cantering
Louisville, Kentucky
01.2024 - 08.2024
- Delivered exceptional customer service in fast-paced cafe, enhancing guest experience.
- Guided customers with menu explanations and tailored recommendations, improving their dining choices.
- Maintained cleanliness and organization of dining area, ensuring a welcoming atmosphere throughout shifts.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Handled money transactions accurately while following company procedures for handling cash payments.
Education
High School Diploma -
Atherton High School
Louisville, KY05-2026
Skills
- Customer service
- Hospitality management
- Customer engagement
- Sanitation practices
- Safety procedures
- Time management
- Multitasking proficiency
- Task prioritization
- Team collaboration
- Team player mentality
- Conflict resolution
- Verbal communication
- Communication skills
- Telephone reception
- Dietary restrictions
Certification
- CPR License
- Heimlich Maneuver Certified
Timeline
Host/Food Runner/Take Away
Outback Steakhouse
08.2025 - Current
Server
Crave Cafe and Cantering
01.2024 - 08.2024
High School Diploma -
Atherton High School