Gaige Beatty
Flowery Branch,GA
Summary
Proven track record in enhancing operational efficiency, demonstrated during tenure at Haul Away Logistics LLC, by optimizing delivery routes and improving call management. Skilled in technical troubleshooting and fostering customer relationships, adept at transforming user challenges into positive outcomes. Achieved significant improvements in task completion rates and customer satisfaction.
Overview
8
8
years of professional experience
Work History
Truck Dispatcher
Haul Away Logistics LLC
09.2018 - 08.2023
- Coordinated dispatching drivers to accomplish daily delivery requirements.
- Checked that each scheduled route was appropriately covered by delivery drivers.
- Reviewed paperwork and contracts prior to dispatching crew members to support accuracy and clarify understanding of details.
- Created delivery routes and optimized plans for traffic, road conditions, and other factors.
Retail Sales Associate
Gap Factory
01.2017 - 11.2017
- Helped customers complete purchases, locate items, and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Greeted customers and helped with product questions, selections, and purchases.
- Engaged in friendly conversation with customer to better uncover individual needs.
Microsoft Support Technician
Teleperformance Boca Raton
10.2015 - 12.2016
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Configured hardware, devices, and software to set up work stations for employees.
- Trained users on how to operate components and systems.
- Troubleshot and diagnosed problems to accurately resolve wide range of technical issues.
- Managed high levels of call flow and responded to technical support needs.
Education
High School Diploma -
Coral Springs High School
Coral Springs, FL06.2014
Skills
- Call Management
- Technical Troubleshooting
- Data Entry
- Customer Service
- Work Order Management
Timeline
Truck Dispatcher
Haul Away Logistics LLC
09.2018 - 08.2023
Retail Sales Associate
Gap Factory
01.2017 - 11.2017
Microsoft Support Technician
Teleperformance Boca Raton
10.2015 - 12.2016
High School Diploma -
Coral Springs High School
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