Summary
Overview
Work History
Education
Skills
Quote
Additional Skills
Timeline
CustomerServiceRepresentative
Gail Allen-Bosscawen

Gail Allen-Bosscawen

Boynton Beach,FL

Summary

High-achieving Sales Manager, offering 15+ years of design, management and marketing expertise. Interior designer with advanced skills in 20/20. KCD and others. Well-versed in market trends, sales strategies and customer engagement techniques. Concise and decisive communicator with organizational, multitasking and project management talents. Performance-oriented Sales Leader offering exceptional record of achievement over 15-year + career. Tenacious manager with strategic and analytical approach to solving problems, bringing in customers and accomplishing profit targets. Talented in identifying and capitalizing on emerging market trends and revenue opportunities. The design industry has been my passion. Whether it is design, project management, or sales management. I thrive in a fast paced atmosphere. Considered highly reliable, very positive and driven to reach the best results each day for my customers, myself and staff.

Overview

20
20
years of professional experience
5
5
years of post-secondary education

Work History

Lead Designer, Inside/Outside Sales Manager, PM

New Kitchen And Bath Builders Ave
Boynton Beach, FL
09.2019 - Current
  • Conceptualized and deployed enhanced products/features and optimized implementation for use in marketing strategies and retail sales
  • Managed staff on an individual basis with a common team ethos.
  • ,Lead Interior designer, both commercial and residentially, project managing from design through completion.
  • Utilized 20/20 with over 5 years experience, kitchen and bath cabinetry, closets, pantries and built ins.
  • Unparalleled customer service, creating a positive experience with each customer, to establish close relationships and referral business.
  • Put together videos for social media, advertising and informational purposes.
  • Coordinated project planning and execution with team members and team leads.
  • Compiled product, market and customer data to forecast accurate sales and profit projections.
  • Reviewed sales, customer concerns and new opportunities to drive business strategy at weekly planning sessions.
  • Coordinated innovative strategies to accomplish objectives and boost long-term profitability.
  • Visited clients to design and sell, assorted cabinets, countertops, flooring and all accessories.
  • Finalized sales deals and contracts.
  • Used 20/20 and KCD with AutoCAD to create images and layouts.
  • Defined and analyzed metrics to measure product performance.

Lead Interior Designer, Top Sales Manager, PM

Galantis Inc. (Now Closed Due To Covid)
USA , FL
03.2019 - 09.2020
  • Consulted with clients, contractors, interior designers and architects to identify design requirements for each project. Utilized 20/20 design software, with the capability to understand all layers of AutoCAD.
  • Identified plans and resources required to meet project goals and objectives by setting realistic timelines and checkpoints.
  • Investigated best products and materials needed to successfully complete projects, including cabinets, countertops (natural and not) flooring and ceiling options.
  • Maintained consistent use of graphic imagery in materials and other marketing outreach via social media outlets (Instagram, Facebook, Google, Yelp and twitter. Responsible for creating website.
  • Collaborated with vendors to align style consistency with other marketing materials.
  • Created over 90 visual concepts either by hand or with assistance of computer programs in [2019-2020). Utilized Constant Contact for email campaigns.
  • Project Managed from being to completion

B2B/B2C Sales Manager, Interior Designer, PM

Sand And Sea Designs LLC
Palm Beach County, FL
08.2004 - 09.2019
  • Assisted clients with budget considerations and made recommendations for furniture, wall hangings, flooring, ancillary items.
  • Created professional presentations using 20/20 software to creatively communicate design intent and direction. Advanced Powerpoint presentations.
  • Lead interior design across conceptual, schematic, design development and construction document phases.
  • Monitored market trends and competitor performance and analyzed gaps to update promotional strategies and maximize sales.
  • Improved sales processes to streamline customer acquisition and onboarding strategies.
  • Collaborated with internal teams and suppliers to evaluate costs against expected market price points and set structures to achieve profit targets.
  • Developed space planning concepts, color palette selections and textile presentations.
  • Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
  • Developed key client relationships by providing design solutions that met needs and budgets without compromising quality or design intent.
  • Attained margins of more than 14% while leading team essential elements of a sale. Most importantly, customer service and creating a positive experience that exceeds expectations. I THRIVE on this.
  • Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
  • Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies.
  • Interfaced effectively with design team members, including contractors and vendors to resolve issues and discuss ideas.

National Sales Manager/Corporate Trainer

20/20 Technologies (Design Software)
USA And Canada
04.1999 - 08.2004
  • Drafted comprehensive sales plans and approved budget expenditures to meet project goals.
  • Established and maintained budgets, quotas and regional territories for team members to drive consistent growth.
  • Empowered and led driven sales team to build product awareness and exceeded revenue targets.
  • Predicted shifts in regional and national marketplaces using current industry knowledge to stay ahead of competition.
  • Directed work of efficient administrative team maintaining accurate sales, inventory and order documentation.
  • Exceeded targets by building, directing and motivating high-performing sales team.
  • Conferred design and production departments on customer needs and preferences to stay on top of changing demands.
  • Coached 42 rep. firms in product specifications, sales incentives and selling techniques, increasing customer satisfaction ratings significantly.
  • Established and trained assorted CRM's
  • Continually keeping a thumb on the pulse of sales, I utilized a CRM and other tools to calculate PNL, ROI, KPI to strategize sales.

Education

Associate of Arts - Police Science /Criminology - Sworn Police Officer

Washington State Criminal Justice Academy
Seattle, WA
01.1992 - 06.1992

Bachelor of Arts - Interior Design

New York Institute Of Art And Design
New York, NY
01.2005 - 11.2007

Skills

Strategic Planning

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Quote

Quality is not an act, it is a habit.
Aristotle

Additional Skills

  • New business development
  • Account management
  • Sales management
  • Showroom director
  • RFP responses
  • CRM software (Salesforce, NetSuite, HubSpot, Zoho, Nutshell
  • Proposal writing
  • Numerous sales reports to strategize proactively
  • Presentation skills
  • Design software 20/20, KCD, Giza, AutoCAD
  • Pricing
  • Advanced Microsoft Office (all applications)
  • Advanced social media marketing and campaigns
  • Advanced customer service capabilities.
  • Project coordination/management
  • Advanced managerial skills
  • Development of sales force and staff that results in higher margin closures, high morals, individual staff acknowledgement and training.
  • Reliable, dedicated, positive and desire for a long lasting career (no job hunting)

Timeline

Lead Designer, Inside/Outside Sales Manager, PM

New Kitchen And Bath Builders Ave
09.2019 - Current

Lead Interior Designer, Top Sales Manager, PM

Galantis Inc. (Now Closed Due To Covid)
03.2019 - 09.2020

Bachelor of Arts - Interior Design

New York Institute Of Art And Design
01.2005 - 11.2007

B2B/B2C Sales Manager, Interior Designer, PM

Sand And Sea Designs LLC
08.2004 - 09.2019

National Sales Manager/Corporate Trainer

20/20 Technologies (Design Software)
04.1999 - 08.2004

Associate of Arts - Police Science /Criminology - Sworn Police Officer

Washington State Criminal Justice Academy
01.1992 - 06.1992

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Gail Allen-Bosscawen