Gail A Rodriguez
ST. Petersburg
Summary
Dedicated and hardworking professional with a strong background in leadership, customer service, and logistics. Seeking a role with a company that values skills and is committed to achieving excellence in customer service and driving company growth. Fluent in multiple languages, bringing a unique perspective and the ability to effectively communicate with diverse groups of individuals. With training and experience, confident in ability to contribute to organization's goals and help enhance overall performance.
Overview
7
7
years of professional experience
Work History
Product Coordinator
HSN
11.2024 - Current
- Collaborated with cross-functional teams to develop innovative product solutions, resulting in increased customer satisfaction.
- Conducted regular competitor analysis to stay ahead of industry trends and capitalize on emerging opportunities.
- Boosted sales performance by developing targeted training programs for sales representatives focused on product knowledge and selling techniques.
- Developed comprehensive reports detailing product performance metrics, providing valuable insights for executive decision-making processes.
- Improved order fulfillment rates by closely monitoring stock levels and proactively addressing any discrepancies or shortages.
- Maintained an organized and visually appealing showroom, showcasing the latest products and trends.
- Conducted regular training sessions with showroom staff on new product offerings and industry trends to maintain a highly knowledgeable team capable of providing exceptional service.
Style Consultant
Target
10.2023 - Current
- Several years of customer service experience achieving customer service excellence and supporting company goals at various retail establishments and restaurants
- Reason for leaving: Opportunity for growth at Loadmaster
- Increased customer satisfaction by providing personalized style consultations and recommendations.
- Collaborated with fellow consultants to ensure seamless communication, resulting in improved team performance and customer satisfaction.
- Maintained inventory by assisting co-workers with stocking shelves, pricing items and placing products on display.
- Handled high-pressure situations with tact and professionalism, effectively addressing customer concerns to maintain positive relationships.
- Assisted customers in selecting appropriate accessories to complement their outfits, enhancing overall aesthetics and boosting sales of additional items.
- Merchandised store inventory in seasonal and brand displays.
- Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
Supervisor
Atlas Air, Inc.
11.2018 - 05.2023
- Managed and supervised a team responsible for achieving all ground operations goals as they relate to performance, safety, service
- Coordinated and managed all aspects of ground operations including fueling, catering, and security
- Monitored vendors for compliance with Atlas Air procedure for all ground operations functions
- Worked in partnership with Amazon Prime to assure the safety of receiving and sending cargo shipments
Loadmaster/Supervisor
LGSTX Cargo Services
12.2017 - 11.2018
- Accomplished initial pre-flight of aircraft according to flight manuals; pre-flights specific aircraft systems such as restraint rail and airdrop equipment
- Assessed aircraft weight and balance records and cargo manifest
- Determined quantity of cargo to be loaded and proper placement within aircraft according to load distribution plan
- Computed load and cargo distribution and weight and balance, to determine weight distribution per compartment
- Calculated factors such as fuel load, aircraft structural limits, and emergency equipment required
- Supervised aircraft loading and off-loading
- Directed application of restraint devices such as restraint rails, straps, chains, and nets to prevent shifting during flight checks cargo, against manifest
Education
Associate of Arts - 3-D Animation
Mildred Elley
Latham, NYAssociate of Arts - Radio And Television Broadcasting
The New School of Radio And Television
Albany, NYComputer Networking -
ITT Technical School of Technology
Albany, NY11.2013
Skills
- Management
- Leadership
- Bilingual Spanish/English
- Excellent Communication Skills
- Self-motivated
- Goal Oriented
- Detail Oriented
- Exceptional Organizational Skills
- Logistics
- Microsoft Office
- Team Player
- Product packaging
- Teamwork and collaboration
- Attention to detail
- Product strategy
- Critical thinking
- Goal setting
- Staff management
- Interpersonal communication
- Networking Principles
- Computer networking
- General networking principles
- Email etiquette
- Teamwork
- Customer service
- Problem-solving
- Time management
- Problem-solving abilities
- Multitasking
- Microsoft windows and office
- Reliability
- Excellent communication
- Organizational skills
- Team collaboration
- Network support
- Active listening
- Effective communication
- Adaptability and flexibility
- Verbal and written communication
- Remote technical support
- Decision-making
- Remote support
- Relationship building
- Desktop support
- Help desk support
- Software installation
- Friendly and patient
- Self motivation
- Technical troubleshooting
- Interpersonal skills
- Analytical thinking
- Highly professional
- Computer diagnostics
- Professionalism
- Customer communication and empathy
- Device installation
- Application installations
- System maintenance
Accomplishments
- Supervised team of 30 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Languages
Spanish
Native or Bilingual
Interests
- Avid Reader
- Community Cleanup
- Enjoying the art of baking and pastry-making, experimenting with recipes
- Cooking
- Gardening
- Tech enthusiast, passionate about exploring the latest advancements and innovations
- Volunteering for community initiatives to give back to local communities and make a positive impact
- Web Development and Design
- Drawing and Painting
- Food Photography
- Growing herbs, vegetables, or fruits in home gardens
- Video Game Design
- Participating in various activities, including cycling, martial arts, and creating websites
- Digital Art and Animation
- Blogging
- I enjoy helping others and giving back to the community
- DIY and Home Improvement
- I enjoy sketching and drawing, which helps improve my creativity and attention to detail
- I like working with my hands and fixing things
- Gym Workouts
- Creating digital artwork using software like Photoshop, Illustrator, or Procreate
- High-Intensity Interval Training
- I participate in a variety of outdoor recreational activities
- Video Gaming
- Reading
- Animal Care
- I have a passion for photography and editing photos
- Fashion and Style
- I enjoy cooking for friends and family gatherings
- Virtual Reality
- Martial Arts
- Music
- Watching Movies and TV Shows
- I participate in low-impact exercises to strengthen core muscles
- Mindfulness Practices
- Road Trips
- Creative Writing
- Robotics
- Personal Development and Self-Improvement
Timeline
Product Coordinator
HSN
11.2024 - Current
Style Consultant
Target
10.2023 - Current
Supervisor
Atlas Air, Inc.
11.2018 - 05.2023
Loadmaster/Supervisor
LGSTX Cargo Services
12.2017 - 11.2018
Associate of Arts - 3-D Animation
Mildred Elley
Associate of Arts - Radio And Television Broadcasting
The New School of Radio And Television
Computer Networking -
ITT Technical School of Technology
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