Deliver exemplary client care by focusing on clients' business objectives and their unique workflows. Promote efficient utilization of software products to ensure clients' return on investment, as well as end user buy-in.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Project Manager, Key Accounts
3M HIS/Solventum
06.2021 - Current
Oversee the successful implementation of multiple coding software products for large corporations
Collaborated with client management team to deliver issue-free software implementations
Coordinated with internal teams to ensure product functionality aligns with client requirements
Partnered with coding analyst and content development teams to enhance client precision and recall statistics
Work with the Engagement Manager and fellow Project Managers to ensure that client’s portfolio of products is continuously fulfilling the client’s demands
Work with internal resources to ensure that they have what they need to perform their duties
Advanced Coding Analyst
3M Health Information Services
06.2014 - 05.2021
Analyze Computer Assisted Coding engine output to determine means for improvement.
Analyzed client coder practices to improve ICD10 and CPT coding accuracy.
Developed coding rules on 3M legacy engine to ensure accurate code suggestions for clients.
Facilitated client feedback sessions on configuration adjustments to enhance engine output.
Engineer region changes in cloud engine to improve code suggestion.
Led projects focused on workflow, engine, and software functionality enhancements.
Collaborate with multiple teams within 3M HIS to improve customer experience.
Provide education to clients during scheduled meetings and 360 Encompass Webinars.
Support 360 Encompass OPAS, 360 Encompass OPAS Professional, and CodeAssist products.
Quality Assurance Specialist
Sunera Healthcare
Tampa
07.2005 - 06.2014
Conducted Quality Assurance audits on 250 claims daily, maintaining compliance with established guidelines.
Oversaw accuracy of auditors, ensuring adherence to quality and consistency standards.
Provide feedback and education to auditors.
Perform third-party audits for multiple insurance carriers for Evaluation and Management Service, Modifiers, and Procedures.
Audit medical records of multiple providers from various specialties for both private and Medicaid insurance carriers applying CMS, CPT and client specific guidelines.
Conduct status calls with Client/SIU directors.
Testify in arbitration and court cases as expert witness for clients.
Collaborated with IT to enhance functionality of proprietary software, improving audit processes.
Coding Analyst
Tenet Florida Physician Services
Boca Raton
01.2009 - 04.2013
Performed coding for various specialty groups including cardiology, cardiothoracic surgery, neurology, ENT, orthopedic surgery, general surgery, internal medicine, pulmonology, and pain management.
Educated providers on coding practices, contributing to sustained 95% accuracy rate.
Audited and educated coding staff to maintain 95% accuracy.
Educate Providers on appropriate documentation practices, including appropriate use of Electronic Medical Records.
Perform periodic audits on Providers to ensure continuing accuracy.
Conducted clearance audits on onboarding providers for group of over 100 physicians to ensure compliance.
Generated system reports for providers, administrators, and coding staff to facilitate data-driven decisions.
Practice Administrator
Palm Beach Spine & Pain Institute
Lake Worth
02.2006 - 02.2008
Educated physicians and staff on coding and billing requirements for all insurance carriers, enhancing compliance and reducing errors.
Conducted yearly coding and billing audits following CMS guidelines, ensuring adherence to regulations and identifying areas for improvement.
Managed recruitment and training of office personnel.
Perform all Human Resource duties including payroll.
Create and maintain monthly reports.
Reconcile bank account to deposits, and deposits to practice management system.
Perform software updates and assist staff with computer needs.
Assisted in marketing efforts to increase practice visibility and attract new patients.
Assistant Operations Manager
Medical Management Professionals
Palm Beach Gardens
10.2003 - 07.2005
Hire, train and oversee office staff.
Produced monthly operations and billing reports for clients, ensuring timely and accurate financial insights.
Managed accounts receivable to ensure timely collections.
Brought clients from 78 days in AR to 49 days in AR.
Conducted quarterly audits on coding, data entry, and insurance payments across all accounts, enhancing compliance and accuracy.
Assisted clients with billing, coding, and compliance issues, providing support to resolve discrepancies and improve operational efficiency.
Represent Medical Management Professionals in client board meetings.
Attend monthly coding education meetings conducted by Medical Management Professionals.
Perform office management duties, such as payroll, deposits and refund verification.
Education
Cognitive Project Management in AI
Project Management Institure
05-2026
Project Management Professional
Project Management Institute
06-2025
Bachelor of Science - Business
Capella University
01-2020
Business Management
Nova Southeastern University
10-2005
Broadcasting and Communications
Montclair State University
06-1990
Skills
Project management
Data analysis
Professional Coding
Client relations
Software implementation
Team collaboration
Coding Certifications: CPC, CPMA, CEMC
Project Management Certifications: PMP, CPMAI
Certification
Certified Professional Coder, AAPC, 2000
Certified Evaluation and Management Coder, AAPC, 2008
Certified Professional Medical Auditor, AAPC, 2012
Technical project manager & Key Accounts at Lan & Wan Network Solution Abu DhabiTechnical project manager & Key Accounts at Lan & Wan Network Solution Abu Dhabi