GAIL BATAC

Proactive and achievement-oriented Product Leader with 15+ years of proven exceptionalism. Leads with a strategic blend of product development, program management, data-driven analysis, and continual business improvement. Background working for SaaS-based Fortune 500 companies, and start-ups including PayPal, Cisco, and Reali. Orchestrates multi-million-dollar product launches between desktop and mobile applications with millions of global users. Proven track record of executing 0 to 1 complex initiatives and products. Seeking a digital payments product lead role for a mission-driven company.

Over 10 year tenure at Cisco (2008-2018), managed various products including: Webex Teams (iOS/Android), Productivity Tools (Outlook integration), Webex on iPhone, iPad and Apple Watch, Jabber IM Mobile. Prior to product management, program managed Webex Connect and Webex.com.

• Devised and executed a 2-year plan for WebEx Productivity Tools, which resulted in a 30% reduction in support tickets and increased app usage.
• Led voice of the customer initiative with 25 WebEx Product Managers, resulting in improvement to our customer support team on frequent concerns. Effectively eliminated executive-level customer escalations.
• Released one of the 1st enterprise conferencing applications for Apple Watch.
• Led initiatives to improve the join experience as well as support for Training Center and Event Center with iPad and iPhone, resulted in a 200%+ increase in usage and downloads. The app store rating increased from 2 to 4.5 stars. App was recognized as One of The Top 18 Smartphone Apps Companies Love by Business Insider.
• Launched Jabber IM for Blackberry (Cisco’s 1st mobile enterprise instant messaging application) resulting in a multi-million-dollar deal with a Fortune 500 company.
• Managed a team of 5 project managers and released the WebEx site with a full redesign, utilizing end-to-end project management processes. Created and formalized end to end project management processes, schedules, budgets, resource allocation, and workflows for the department.

AI Product Manager Nanodegree Program | Udacity (2020)

• GLOBAL CO-CHAIR, PAYPAL EMPLOYEE RESOURCE GROUP, PayPal, 2022-2024, As global co-chair of PayPal's 3rd largest employee resource group, I managed an operating budget and 10 sites including annual strategic planning and determining success metrics.
• FOUNDER, WOMEN OF COLOR IN ENGINEERING MENTORSHIP PROGRAM, CAL POLY SLO, Cal Poly San Luis Obispo, 2020-Current, Founded Cal Poly San Luis Obispo's first women of color in engineering mentorship program, aimed at pairing diverse female engineering students with Cal Poly Alumni for industry guidance.
• BOARD MEMBER, WOMEN IN ENGINEERING INDUSTRY ADVISORY BOARD CAL POLY SLO, Cal Poly San Luis Obispo, 2017-2023, Advised the Women in Engineering program on strategic direction from both an alumni and industry perspective.