Gail Berard
Aurora,CO
Summary
Experienced with operational management, strategic planning, and process optimization. Utilizes effective leadership techniques to drive team performance and operational improvements. Track record of enhancing business productivity and fostering efficient workflows.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Vice President of Operations Support
Red Robin
01.2022 - 07.2025
- Supported operations for 400+ restaurant units generating $1B+ in annual revenue across the US.
- Partnered and supported a senior operations team of 4 Regional Directors and 38 Market Partners across the US. Provided ET support with board and earnings material.
- Partnered with Culinary on menu optimization, operational execution of new menu items, training and deployments.
- Introduced data-driven performance dashboards and new tools, leading to significant efficiency gains in labor cost management in 2024 and 2025.
- Developed and orchestrated cross functional meetings for field and support center. Planning of Leadership Conferences, Leadership Advisory Panels, Field Rallies, Market partner Summits, VP connects.
Director of Operations Excellence
Red Robin
01.2017 - 01.2022
- Managed capacity calendar, deployments, communications and testing for the Field and Restaurant Support Center.
- Developed and deployed new server standards with technology for 400 restaurants – TGX (Total Guest Experience).
- Partnered with Marketing and Finance on local store promotions, increasing traffic during off-peak hours.
- Received the Restaurant Support Center Award - Recognized Burger Authority 2020.
- President of RR Women’s Excellence program.
Regional Director → New Restaurant Opening Support
Red Robin
01.2010 - 01.2017
- Promoted through ranks from GM to Regional Director.
- Responsible for 11-22 restaurants and directly managed 110+ team members.
- Spearheaded 11+ new unit openings and market entries, executing all operational readiness and staffing plans.
- Turned around underperforming locations by revamping leadership and retraining.
- Awarded Regional Director of the Year 2016.
General Manager
Red Robin
01.2006 - 01.2010
- Monitored daily restaurant operations, directly supervising 50+ Team members.
- Supported new restaurant openings in VA, FL, MA as GM support.
- President Club Winner 2008.
Education
Bachelor of Science -
East Stroudsburg University
East Stroudsburg, PASkills
- Multi-Unit Operations
- Budgeting & P&L Oversight
- Franchise & Corporate Operations
- Talent Development & Leadership
- KPI & Performance Management
- Supply Chain & Vendor Relations
- Guest Experience Optimization
- Strategic Planning & Execution
- COO Enablement
- SOP & Compliance Management
- Strategic Planning & Execution
- Organizational Development
Certification
- ServSafe Certified
- Red Robin Foundation Board Member
- Women’s Foodservice Forum Ambassador – Member
- LEAD – Leadership Exploration and Development – Founding member
Timeline
Vice President of Operations Support
Red Robin
01.2022 - 07.2025
Director of Operations Excellence
Red Robin
01.2017 - 01.2022
Regional Director → New Restaurant Opening Support
Red Robin
01.2010 - 01.2017
General Manager
Red Robin
01.2006 - 01.2010
Bachelor of Science -
East Stroudsburg University
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