Microsoft
Gail Cook
Supply,NC
Summary
Proven track record in enhancing customer satisfaction and streamlining appointment processes at Novant Health Brunswick Medical Center. Skilled in complaint resolution and guest relations, demonstrating exceptional computer skills and a detail-oriented approach. Achieved significant improvements in client communication and team efficiency, showcasing a blend of hard and soft skills to drive positive outcomes.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Guest Service Representative 2 /Scheduling Assistant
Novant Health Brunswick Medical Center
08.2011 - Current
- Welcomed guests on arrival, displaying professional and friendly approach.
- Responded to guest inquiries, complaints and special requests to increase customer satisfaction.
- Resolved guest complaints and discrepancies in prompt and courteous manner.
- Maintained positive client relationships through prompt communications and effective conflict resolution strategies.
- Improved appointment management with meticulous attention to detail and proactive communication.
- Enhanced patient satisfaction by effectively scheduling appointments and managing cancellations.
Picture Me Portrait Studio
CPI Copreration
02.2006 - 05.2011
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Maximized performance by monitoring daily activities and mentoring team members.
- Onboarded new employees with training and new hire documentation.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
Receptionist Administrator
Small Animal Medicine
06.2004 - 11.2006
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled complaints and questions, and re-directed calls to other team members.
Manager
Eckerds Express Photo
03.1998 - 05.2003
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Opened up three new studios.
- Assisted the district manager reorganizing and training the studios to make them more efficient
- Sent to Raleigh to a studio that was closed by OSHA, to bring it back to OSHA standards as well to hire and train a new staff.
Education
Associate of Science - Medical Office Administration
Rowan-Cabarrus Community College
Salisbury, NC05.2013
10 Certifications - Medical Technology
Rowan-Cabarrus Community College
Salisbury, NC05.2010
BBA - Business Administration And Management
Catawba College
Salisbury, NC05.2007
Skills
- Customer Service
- Computer Skills
- Guest accommodations / relations
- Detail Oriented
- Complaint Handling
Certification
- CNA License - Present
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software
Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
Company CultureWork-life balanceCareer advancementPaid sick leaveHealthcare benefits401k matchPaid time offFlexible work hoursWork from home optionPersonal development programsTimeline
Guest Service Representative 2 /Scheduling Assistant
Novant Health Brunswick Medical Center
08.2011 - Current
Picture Me Portrait Studio
CPI Copreration
02.2006 - 05.2011
Receptionist Administrator
Small Animal Medicine
06.2004 - 11.2006
Manager
Eckerds Express Photo
03.1998 - 05.2003
Associate of Science - Medical Office Administration
Rowan-Cabarrus Community College
10 Certifications - Medical Technology
Rowan-Cabarrus Community College
BBA - Business Administration And Management
Catawba College
- CNA License - Present
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