Summary
Overview
Work History
Education
Skills
Timeline
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Gail Crosby

Los Lunas

Summary

Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.

Overview

14
14
years of professional experience

Work History

Team Member

Walmart #3596
08.2009 - 01.2024
  • Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
  • Bolstered company reputation through outstanding service delivery that consistently exceeded expectations of both clients and coworkers.
  • Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
  • Addressed and resolved customer complaints in polite and professional manner.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Assisted in the onboarding of new team members by providing guidance, support, and training resources to ensure a smooth transition into the work environment.
  • Assisted with inventory counts and stocking of merchandise.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution.

Jewelry Sales Associate

Walmart Main Street
08.2009 - 01.2024
  • Coordinated special events such as trunk shows or sale promotions in-store, attracting new clientele and increasing foot traffic within the establishment.
  • Minimized loss due to theft or damage by implementing strict security measures throughout the showroom floor area.
  • Increased repeat business by cultivating strong rapport with customers and offering tailored advice on product selection.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Conducted regular audits of displayed items, maintaining an accurate representation of available products for clientele.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
  • Used in-store system to locate inventory and place special orders for customers.

Education

High School Diploma -

Potomac High School
Oxon Hill, MD
06.1971

Skills

  • Call Center Operations
  • Decision-making capabilities
  • Computer Skills
  • Money Handling
  • Project Planning
  • Customer Service
  • Safety understanding
  • Sales expertise
  • Following Instructions
  • Audit reporting
  • Positive Attitude

Timeline

Team Member

Walmart #3596
08.2009 - 01.2024

Jewelry Sales Associate

Walmart Main Street
08.2009 - 01.2024

High School Diploma -

Potomac High School

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Gail Crosby