Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
References
Timeline
Generic

Gail Croughan

Stokesdale,NC

Summary

As a Feature Lead at Bank of America, I spearheaded analytical initiatives, optimizing operations through expert data mapping and insightful research. My adeptness in script development and ability to synthesize complex information into actionable strategies underscore my technical proficiency and analytical acumen, driving significant process enhancements.

Overview

47
47
years of professional experience

Work History

Feature Lead

Bank of America
Greensboro, NC
03.1977 - 05.2024
  • Conducted insightful, ad hoc analyses to investigate ongoing or one-time operational issues.
  • Provided technical support for existing reports, dashboards or other tools.
  • Identified and analyzed user requirements, procedures and processes to develop optimization strategies.
  • Developed reports using SQL queries to track progress against key performance indicators.
  • Conducted interviews with subject matter experts to gather information on existing systems and procedures.
  • Assessed programs to identify risks or problems to determine appropriate responses.
  • Developed mapping of data for multiple systems conversions

Education

High School Diploma -

Various Courses Offered By The Bank
Washington, DC

Skills

  • Script development
  • Research and analysis
  • Sound design
  • Post-production supervision
  • Storyboarding
  • Data mapping
  • Working with others - individually and as a team

Affiliations

  • Volunteering for Church and other charitable activites
  • Irish culture

Accomplishments

  • Received multiple awards from the Bank - employee of the year to the Diamond Award
  • Recognition pertaining to attendance, meeting goals, etc.

References

References available upon request.

Timeline

Feature Lead

Bank of America
03.1977 - 05.2024

High School Diploma -

Various Courses Offered By The Bank

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Gail Croughan