Gail Ford
Waldorf,United States
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
40
40
years of professional experience
Work History
Income Tax Preparer
JRJ Income Tax Service
Waldorf, MD
01.2023 - Current
- Assisted clients with understanding and completing tax forms accurately.
- Answered inquiries from clients regarding their tax obligations.
- Managed a high volume of complex individual income tax returns in a timely manner.
- Maintained strict confidentiality of client information in accordance with privacy laws and regulations.
- Provided exceptional customer service, addressing client concerns and questions promptly.
- Prepared and filed federal and state income tax returns for both individuals and small businesses, ensuring accuracy and compliance with current tax laws.
- Developed and maintained professional relationships with clients to encourage repeat business and referrals.
Customer Service Representative
General Dynamics
Falls Church, Virginia
09.2020 - 06.2024
- Provided exceptional customer service to ensure customer satisfaction.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Answered customer inquiries and provided accurate information regarding products and services.
- Resolved customer complaints promptly and efficiently.
- Maintained a high level of professionalism when dealing with difficult customers.
Customer Service Representative
Verizon Communications Inc
Silver Spring, Maryland
03.1984 - 09.2013
- Implemented innovative methods for streamlining the customer service process.
- Conducted regular follow-up calls with customers after resolving their issues.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Identified opportunities for upselling additional products or services based on customer needs.
- Answered customer inquiries and provided accurate information regarding products and services.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Maintained a high level of professionalism when dealing with difficult customers.
Education
Bachelor of Science - Business Administration And Management
Bowie State University
Bowie, MD05-1996
Skills
- Client Confidentiality
- Data Collection
- Data Entry
- Inbound and Outbound Calling
- Call Management
- Complaint resolution
- Active Listening
Timeline
Income Tax Preparer
JRJ Income Tax Service
01.2023 - Current
Customer Service Representative
General Dynamics
09.2020 - 06.2024
Customer Service Representative
Verizon Communications Inc
03.1984 - 09.2013
Bachelor of Science - Business Administration And Management
Bowie State University