GAIL GIARRUSSO
North Providence,RI
Summary
Mature medical professional, HIPAA compliant, strong organizational and interpersonal problem solving skills
Team Player
Thrives on multi tasking in a faced pace medical environment
Compassionate patient caregiver
Good work ethic
Proven experience in critical thinking and problem solving
Passionate about giving patients a great experience
Have over 20 years experience working for Orthopedics, Plastic Surgeons and Opthalmologists in various surgery centers
Skilled at coordinating busy offices and maintaining professionalism in stressful situations
Overview
22
22
years of professional experience
Work History
Patient Service Representative
KOCH EYE ASSOCIATES / ST. JAMES SURGERY CENTER
01.2015 - Current
- Obtain patient signatures and necessary documentation required for surgery
- Review surgery post-op instructions with patient/ family member prior to surgery
- Answer any questions the patient may have and reassure them
- Collect fees at time of service and complete daily balance sheet at the end of the day for the billing department
- Print necessary testing results for patient’s surgical charts and ensure completion of all required documentation
- Complete weekly and monthly surgical volume reports for submission to Director.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Managed patient registration process, confirming data accuracy and completeness.
- Built and maintained positive working relationships with patients and staff.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Balanced deposits and credit card payments each day.
Surgical Booking Coordinator/Business Office
WAYLAND SQUARE SURGERY CENTER
01.2012 - 01.2015
- Responsible for running all registration forms and identification tags, and prepares all patient charts for all next day cases
- Responsible for ensuring the completeness and accuracy of information in the medical chart prior to admission and entering updated information into the system as needed
- Register all patients and verify insurance
- Schedule and coordinate all surgical procedures; liaison to multiple medical offices
- Check patient’s account status prior to surgery date
- Collect co-pays in the form of credit and cash from patients
- Enter charges, payments and daily balance in the computer
- Updated reports, managed accounts, and generated reports for company database
Administrative Associate/ Surgical Booking Coordinator
UNIVERSITY ORTHOPEDICS/DUDLEY STREET OPERATORY
01.2002 - 01.2012
- Maintain confidentiality concerning DSO business, patient privacy, and patient medical records
- Store and retrieve departmental data, manage computer files of departmental billings, forms, letters, minutes, reports and statistical data for tracking and reporting
- Greet arrivals to the DSO suite, log in patients and assist patients and family members
- Alert RN staff of issues impacting schedule flow; schedule surgical bookings daily
- Produce and review OR schedules with DSO Administrator, ensuring accuracy in bookings and creating surgical charts
- Communicate and report schedule changes to appropriate medical staff members
- Gather labs, EKG, H&P and place in anesthesia folder for review
- Create folders for completed cases and place OP Notes and Path Reports in charts
- Gather and enter data from Patient Satisfaction Surveys
- Perform monthly billing for physicians; log reports and stats for AAAASF as directed.
Education
High School Diploma -
Mount Pleasant High School
Providence, RISkills
- Patient Registration
- Patient Medical Histories
- Customer Service
- Appointment Scheduling
- Payment Collection
- Patient Care and Confidentiality
- Insurance Information Collection
- HIPAA Compliance
Timeline
Patient Service Representative
KOCH EYE ASSOCIATES / ST. JAMES SURGERY CENTER
01.2015 - Current
Surgical Booking Coordinator/Business Office
WAYLAND SQUARE SURGERY CENTER
01.2012 - 01.2015
Administrative Associate/ Surgical Booking Coordinator
UNIVERSITY ORTHOPEDICS/DUDLEY STREET OPERATORY
01.2002 - 01.2012
High School Diploma -
Mount Pleasant High School
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