GAIL JAHSAN
Royal Oak,MI
Summary
Dynamic sole proprietor with a proven track record in business development at Animal Care. Expert in strategic planning and relationship building, enhancing client satisfaction through personalized pet care. Achieved significant growth by implementing effective marketing strategies and maintaining high-quality standards, ensuring a clean and safe environment for pets while fostering strong client relationships.
Business professional with proven track record in entrepreneurship and strategic planning. Expertise in managing all facets of business, from operations to financial oversight. Known for fostering collaborative team environment and delivering reliable results. Proficient in decision-making and adaptive to changing business needs.
Overview
13
13
years of professional experience
Work History
Sole Proprietor
Animal Care.
04.2012 - Current
- Developed business plans to outline operational goals and strategies.
- Managed daily financial transactions using accounting software for accurate record-keeping.
- Conducted market research to identify customer needs and preferences.
- Established marketing strategies through social media platforms to enhance brand visibility.
- Adhered to all applicable regulations regarding animal welfare while conducting business activities in a legal manner.
- Expanded services offered by staying up-to-date on industry trends and obtaining certifications in areas such as pet first aid and animal behavior counseling.
- Ensured pet safety by adhering to strict guidelines for exercise, feeding, and medication administration.
- Handled emergency situations calmly and professionally while coordinating appropriate veterinary care when necessary.
- Offered overnight stays at clients'' homes for extended periods when required, ensuring continuity of care for pets.
- Conducted initial consultations with potential clients to assess their specific needs and preferences.
- Maintained detailed records of each pet''s needs, preferences, and behaviors for future reference.
- Developed strong relationships with clients, leading to numerous referrals and repeat business.
- Improved the well-being of pets by consistently maintaining a clean and healthy environment.
- Enhanced overall client experience by offering additional services such as house sitting, plant care, and mail collection during pet sitting assignments.
- Supported clients during times of grief with compassionate and discreet pet care after the loss of a beloved animal companion.
- Assisted in training puppies and young dogs on basic commands using positive reinforcement techniques.
- Enhanced client satisfaction by providing personalized and attentive care to their pets.
- Administered medications as instructed by pet owners or veterinarians, monitoring pets for any adverse effects or reactions.
- Managed schedules efficiently, accommodating last-minute requests and emergencies as needed.
- Provided timely updates and photos to pet owners, offering peace of mind during their absence.
- Prepared food and water following instructions from pet owners.
- Collaborated with other professional pet sitters to exchange valuable insights and share resources within the industry network.
- Exercised animals regularly with walks and rigorous play activities.
- Cleaned out and scooped litter trays and food and water bowls to provide clean environment for pets.
- Communicated professionally with pet owners via phone, email, and text.
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
- Monitored animals for signs of disease, illness, or injury and communicated concerns to owners.
- Washed, trimmed, and brushed animals to maintain good grooming standards.
- Monitored animals for behavioral problems and signs of health issues.
- Followed pet care instructions for dietary needs and medication regimens.
- Kept cages, kennels, play yards, and grooming areas neat and clean.
Education
Bachelor of Business - Food Service And Hospitality Management
Ferris State College
Big Rapids, MI02-1995
Skills
- Business development
- Purchasing and planning
- Cost analysis and savings
- Small business operations
- Strategic planning
- Business growth and retention
- Relationship building
- Customer relations
- Quality assurance
- Budget control
- Decision-making
Timeline
Sole Proprietor
Animal Care.
04.2012 - Current
Bachelor of Business - Food Service And Hospitality Management
Ferris State College
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