Kyle Krug
Oak Creek,WI
Summary
Strong ethics, punctual. Excelled in active listening, fostering trust, and ensuring timely deliveries, significantly contributing to positive client relationships and operational efficiency. Solid background in customer service. Efficient in resolving customer inquiries and maintaining high satisfaction rates. Demonstrated ability to leverage communication and problem-solving skills to enhance customer experience.
Experienced with providing compassionate care and assistance to adults. Utilizes effective communication and empathy to understand and meet client needs. Knowledge of managing daily living activities, offering emotional support, and ensuring safe environment.
Overview
7
7
years of professional experience
Work History
Driver, Customer Service
AutoZone
02.2024 - 12.2024
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Loaded and secured items in trucks to avoid damage to parcels during delivery.
- Updated logs and tracking documents accurately and according to schedule requirements.
- Drove safely in various weather and road conditions to avoid accidents.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Navigated challenging weather conditions safely while maintaining on-time delivery performance rates.
- Communicated with customers to provide delivery updates and confirm delivery locations.
- Demonstrated strong knowledge of geography and local roads for optimal route selection.
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
- Provided exceptional customer service, addressing concerns and resolving issues promptly.
- Ensured timely deliveries by strictly following routes, using GPS navigation systems, and staying updated on road conditions.
- Delivered goods and products to customer on time and in excellent condition.
- Maintained accurate delivery records, ensuring all packages were accounted for and delivered to the correct recipients.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Obtained signatures from customers upon delivery of goods.
Adult Caregiver
Gt Independence
01.2018 - 11.2023
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Maintained detailed records of patient progress, enabling accurate evaluation of care plan effectiveness.
- Conducted regular safety checks on patient environments, reducing the risk of accidents or injuries.
- Maintained patient confidentiality while sharing relevant information with authorized parties as needed.
- Contributed towards creating a clean and hygienic environment by performing light housekeeping duties like laundry, dishwashing, etc.
- Developed strong rapport with patients through active listening and empathetic communication techniques, enhancing overall trust in caregiver services provided.
- Coordinated communication between patients, families, and staff members to ensure consistent understanding of care expectations and goals.
- Enhanced patient well-being by providing compassionate and attentive care.
- Implemented strategies for managing challenging behaviors, resulting in a safer environment for all involved.
- Provided transportation assistance for medical appointments or other errands as necessary.
- Provided emotional support to patients and families during difficult times, fostering a sense of comfort and trust.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Provided safe mobility support to help patients move around personal and public spaces.
- Built strong relationships with clients to deliver emotional support and companionship.
Customer Service Representative
Spirit Halloween Store
08.2020 - 10.2022
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Responded to customer requests for products, services, and company information.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded proactively and positively to rapid change.
- Promptly responded to inquiries and requests from prospective customers.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
High School Diploma -
South Milwaukee High School
South Milwaukee, WI06-2007
Skills
- Clean driving record
- Problem-solving
- Punctual and reliable
- Punctuality
- Active listening
- Customer relations
- Problem resolution
- Goal oriented
- Customer service
- Valid Driver's license
- Strong ethics
- Respectful and compassionate
Timeline
Driver, Customer Service
AutoZone
02.2024 - 12.2024
Customer Service Representative
Spirit Halloween Store
08.2020 - 10.2022
Adult Caregiver
Gt Independence
01.2018 - 11.2023
High School Diploma -
South Milwaukee High School
Similar Profiles
Shawnneata HintonShawnneata Hinton
Supervisor of Operations at AutoZoneSupervisor of Operations at AutoZone
David GalarzaDavid Galarza
Part Sales Associate at AutoZonePart Sales Associate at AutoZone
Robert BryantRobert Bryant
Parts Delivery Driver at AutoZoneParts Delivery Driver at AutoZone