Summary
Overview
Work History
Education
Skills
Professional Highlights
Timeline
Generic

Gail Mackwood

Tacoma,WA

Summary

Program evaluator 3 year Health care for over 10 years Customer services in the call center 7 years Housing,& weatherization 5 years Homeless childcare 2 years. My experiences are very broad but still shows my love for helping people. My goal is to continue helping my fellow people as I gain further experience in the field I may be working. I'm very adaptable to change as well as work well under pressure.

Healthcare professional with significant experience in delivering compassionate and effective care. Known for reliability and adaptability, ensuring high-quality support tailored to individual needs. Strong focus on teamwork and achieving positive outcomes through excellent communication and problem-solving skills.

Overview

26
26
years of professional experience

Work History

Care Provider

DSHS Dept Of Social And Health Services
11.2021 - Current
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Helped with home management tasks, meal preparation, grocery shopping, and routine cleaning.
  • Organized medication and provided reminders according to schedule.
  • Reduced patient anxiety and stress through effective communication and active listening skills.

Home Care Provider

Right at Home, Home Health Care
09.2014 - 11.2016
  • Assisted patients with personal requirements for housekeeping and grooming assistance
  • Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
  • Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
  • Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.

Home Aid

Bernadette Jones AFH LLC
12.2011 - 07.2014
  • Adult Family Home
  • Over seen six residents with their medications, dinner, and grooming and cleaning
  • Set appointment and input data on each resident daily
  • Manage incoming and outgoing calls
  • Built strong relationships with clients and their families by establishing trust through consistent communication and genuine empathy.

Program Evaluator

State of Arizona
09.2004 - 11.2011

Determined eligibility for 100 + cases per month

Determined eligibility for the following programs cash, food, and medicalTreated clients with dignity and respect and gained good rapport with clients and vendors we my have needed to contact in regard to client's employment status

Management AIDE 4

Metropolitan Development Council
02.1999 - 06.2004
  • Company Overview: Nonprofit Charitable Organizations
  • Maintain client files, determined eligibility for housing, childcare, energy assistance and weatherization assistance

Education

No Degree - Human Services

Tacoma Community College
Tacoma, WA
06-2025

Skills

  • Case management-documentation, implementing plans, and creating new ones as time goes on
  • Data entry- case notes as to clients progress,any changes to client's care plan
  • Medication management- set up client's medication weekly
  • Patient advocacy- attend doctor's appointments, explain paperwork given to client as well as corresponding with client's care team

Professional Highlights

  • Eligibility worker
  • Health care aide
  • Homeless aide advocate
  • Transitional housing representative
  • Weatherization and energy assistance eligibility representative

Timeline

Care Provider

DSHS Dept Of Social And Health Services
11.2021 - Current

Home Care Provider

Right at Home, Home Health Care
09.2014 - 11.2016

Home Aid

Bernadette Jones AFH LLC
12.2011 - 07.2014

Program Evaluator

State of Arizona
09.2004 - 11.2011

Management AIDE 4

Metropolitan Development Council
02.1999 - 06.2004

No Degree - Human Services

Tacoma Community College
Gail Mackwood