Registered Nurse with extensive experience in diverse clinical settings, recognized for achieving a 5-star status in hospice care. Proven ability to lead a large team, ensuring high standards of culturally competent care and operational excellence. Strong background in clinical management, patient advocacy, and regulatory compliance.
Overview
1
1
Certification
35
35
years of professional experience
Work History
Patient Care Administrator/Director of Clinical Services
Hospice of the Golden Isles
Brunswick, GA
11.2008 - Current
Direct oversight of the care of a large population of terminally ill patients
Led the Hospice to a 5 star status along with receiving Hospice Honor’s Elite status based on customer satisfaction.
Managed staffing for approximately 80 employees, ensuring optimal coverage and support for patient care.
Confidently managed the overall operation of nursing services and patient care, including financial management, quality assurance, patient care, safety risk management, teammate satisfaction, quality index scores and facility maintenance.
Led clinical team in delivering care services that promoted optimal end of life care.
Facilitated an ongoing assessment of patient/family needs and implementation of interdisciplinary team care plan.
Directed HR operations, ensuring accurate maintenance of HR files, and managed recruitment, coaching, and terminations.
Initiation of the EMR system including staff training
Created an orientation program that equipped new hires with essential knowledge and resources.
Oversaw IT infrastructure and systems, facilitating seamless technology integration for patient services.
Skillfully developed departmental goals, objectives, standards of performance, policies and procedures.
Led the planning and achievement of goals and objectives consistent with the agency mission and philosophy.
Consistently complied with applicable laws and regulations and ensured the facility adhered to Medicare and Medicaid regulations.
Achieved high staff morale and retention through effective communication, prompt problem resolution, proactive supervisory practices and facilitating a proactive work environment.
Conducted pricing negotiations with vendors to ensure cost-effective procurement of needed resources.
Routinely collaborated with department managers to correct problems and improve services.
Staff Nurse
Southeast Georgia Health System
Brunswick, GA
08.2004 - 11.2008
CCU, telemetry, maternity, radiation oncology, float pool nurse delivering quality care in a hospital setting.
Provided comprehensive chronic patient care in med-surg unit, managing medication, wound care, and monitoring for 8 patients per shift.
Coordinated post-operative patient care through discharge, ensuring continuity and quality of care.
Created and executed individualized nursing care plans to address patient needs.
Conducted thorough assessments and evaluations to ensure appropriate care for neonatal and adult patients.
Instructed patients and family members on proper discharge care.
Monitored patient reactions to drugs and carefully documented progress of individuals participating in clinical trials.
Office Nurse
Margaret Goodman, MD OB/GYN
Brunswick, GA
01.2000 - 08.2004
Assisting physician with patient care, scheduling and obtaining precertification for surgical procedures.
Educated patients in prenatal care to optimize patient/infant outcomes.
Assisted in preparing patients for gynecological examinations and procedures.
Educated patients on health maintenance and treatment options.
Managed patient intake and updated medical records to enhance accuracy and accessibility of patient information.
Coordinated appointment scheduling and follow-up reminders to improve patient adherence and continuity of care.
Collaborated with healthcare team to ensure quality patient care delivery.
Ensured that equipment and supplies were properly maintained for quality patient care and safety.
Infusion Nurse
Option Care
Brunswick, GA
11.1992 - 01.2000
Administered intravenous medications and fluids to patients in need of infusion therapy.
Achieved certification in picc line placement to ensure safe and effective patient treatment.
Case managing care of home patients requiring IV therapies.
Educated patients on infusion procedures and medication management for better understanding.
Collaborated with healthcare teams to develop individualized care plans for patients.
Updated insurance case managers on medical necessity of therapies, developed comprehensive patient care plans including assessments, evaluations, and nursing diagnoses to ensure appropriate treatment
Managed inventory of supplies and equipment to support seamless infusion operations
Ensured compliance with safety standards and protocols in all infusion processes.
Developed Synagist program to enhance patient care delivery and outcomes
Staff Nurse
Southeast Georgia Health System
Brunswick, GA
08.1991 - 11.1992
Delivered specialized care in critical care, telemetry, and maternity settings., radiation oncology, float pool nurse delivering quality care in a hospital setting.
Developed and implemented individualized nursing care plans to address patient needs and improve health outcomes.
Managed chronic patient care in med-surg unit, overseeing medication administration, wound care, and patient monitoring for 8 patients per shift.
Managed care for post-operative patients through discharge.
Instructed patients and family members on proper discharge care.
Provided primary care services to patients., assessment and evaluation of neonatal and patients.
Monitored patient reactions to medications and documented clinical trial participant progress to ensure safety and efficacy.
Education
Bachelor of Arts - Nursing
University of Texas- Arlington
Arlington, TX
12-2016
Associate of Science - Nursing
College of Coastal Georgia
Brunswick, GA
05-1991
Skills
Patient evaluation
Acute care expertise
Palliative care philosophy
Intravenous therapy knowledge
Treatment management
Care coordination
Chart documentation
Compliance training
Risk management
Contract management
Program management
Team leadership
Team collaboration
Conflict management
Bedside manner
Patient and family advocacy
Certification
National Certification- CHPN- Hospice Palliative Care Certified Nurse
Affiliations
Hospice Nursing and Palliative Care (HPNA)
National Hospice and Palliative Care Organization (NHPCO)
Georgia Hospice and Palliative Care Organization (GHPCO)
Timeline
Patient Care Administrator/Director of Clinical Services
RN Health Services Administrator at Wexford Health Sources Inc. at St Marys CorrectionRN Health Services Administrator at Wexford Health Sources Inc. at St Marys Correction