CYNTHIA LUKE
Buford,GA
Summary
Results-driven healthcare operations professional with expertise in patient care coordination, insurance verification, and regulatory compliance. Demonstrates consistent success in enhancing operational efficiency and patient satisfaction across diverse healthcare settings. Proven ability to lead multidisciplinary teams in high-volume environments.
Overview
1
1
Certification
7
7
years of professional experience
Work History
Patient Care Coordinator
Dare 2 Care Pediatrics
Alpharetta, GA
12.2025 - Current
- Functioned as the primary point of contact for patient inquiries, documenting and directing clinical concerns to appropriate departments.
- Coordinate high-volume scheduling for sick visits, wellness visits, follow-up appointments, and future care needs.
- Managed patient intake processes, ensuring accurate demographic verification, insurance validation, document collection, and CHADIS questionnaire completion.
- Verify insurance eligibility, complete PCP updates, and maintain accurate insurance documentation.
- Conduct appointment confirmations and resolve communication issues to improve patient readiness and attendance.
- Collaborated with providers and clinical staff to enhance patient flow and deliver high-quality care.
- Maintain accurate electronic medical records through chart reviews, corrections, and record merges.
- Prepare onboarding materials and facilitate patient portal enrollment.
- Process patient payments and perform daily financial reconciliations.
Administrative Assistant
DaVita Kidney Care
New York, NY
08.2022 - 09.2024
- Provided comprehensive administrative support to physicians, nursing staff, and leadership teams, contributing to improved operational workflows.
- Supported daily administrative and operational functions of a high-volume dialysis center.
- Coordinated patient transportation and physician appointments to ensure seamless continuity of care.
- Managed office inventory, purchasing activities, and administrative workflows.
- Maintained confidential patient records while ensuring HIPAA compliance.
- Managed EQRS Forms 2728 and 2746 to comply with federal reporting requirements and maintain accurate patient data.
- Conducted monthly quality assurance audits to ensure documentation accuracy and compliance.
Regional Manager
Affiliated Physicians
New York, NY
03.2021 - 05.2022
- Led clinical and administrative teams to support large-scale public health initiatives, ensuring effective operation and delivery of services.
- Directed operations for 15 COVID-19 vaccination clinics throughout Manhattan, Bronx, and Queens.
- Collaborated with executive leadership to maintain operational readiness and workforce effectiveness.
- Implemented targeted process improvements that enhanced service quality and delivery in patient care.
- Developed and implemented onboarding and training programs for multidisciplinary staff.
- Trained and mentored EMR trainers, ensuring consistent workflows and compliance across all sites to enhance team performance.
Assistant Site Manager
CityMD Urgent Care
New York, NY
08.2019 - 12.2020
- Managed front-office operations and patient access functions to streamline service delivery in a high-volume urgent care setting.
- Supervised front desk personnel and coordinated workforce management initiatives to optimize staff utilization.
- Coordinated staffing schedules to ensure adequate operational coverage.
- Mentored team members into leadership roles, including Senior PCR and Shift Supervisor positions.
- Oversaw inventory management for medical supplies, vaccines, and medications to ensure availability and compliance.
- Partnered with clinical leadership to improve patient experience and workflow efficiency.
Education
Associate of Arts - Business Administration
Plaza College
Skills
- Patient Care Coordination
- Patient registration
- Appointment Scheduling
- Insurance verification
- Insurance Verification
- HIPAA & Regulatory Compliance
- HIPAA Compliance
- Regulatory Compliance
- EMR/EHR Systems
- EQRS & CHADIS
- Quality audits
- Quality Audits
- Workflow Optimization
- Patient flow optimization
- Medical Records Management
- Payment processing
- Payment Processing Systems
- Patient Management Systems
- Documentation platforms
- Customer Service
- Healthcare Operations Management
- Healthcare Operations
- Administrative Leadership
- Staff Training & Development
- New hire training
- Staff Training
- Supply Chain Coordination
- Electronic records
- Microsoft Office Suite
- Microsoft Word, Excel, Outlook
- Scheduling Software
- Verification portals
- Medical record requests
- Patient relations
- Patient care
- Patient Evaluation
- Patient satisfaction metrics
- Relationship building
- Workflow Optimization
- Patient Evaluation
- Medical Records Management
- Patient care
- New hire training
- Relationship building
- Medical record requests
Certification
American Heart Association CPR Certification, Valid Through 2028
Languages
- Bilingual: English & Spanish
Timeline
Patient Care Coordinator
Dare 2 Care Pediatrics
12.2025 - Current
Administrative Assistant
DaVita Kidney Care
08.2022 - 09.2024
Regional Manager
Affiliated Physicians
03.2021 - 05.2022
Assistant Site Manager
CityMD Urgent Care
08.2019 - 12.2020
Associate of Arts - Business Administration
Plaza College