Gail Steen
Clinton,ny
Summary
Dedicated Disability Rights Advocate with expertise in ADA compliance and community outreach. Proven ability to enhance accessibility and empower individuals through effective communication and client counseling.
Overview
40
40
years of professional experience
Work History
Disability Rights Advocate
RCIL
Utica, New York
01.2016 - 05.2026
- Collaborated with individuals and agencies to implement accessibility improvements in businesses and services, ensuring compliance with ADA standards.
- Supported consumers in identifying and resolving barriers to accessibility in homes and public spaces, promoting greater independence.
- Educated consumers on self-advocacy strategies to foster independent issue resolution.
- Conducted community outreach to raise awareness of accessibility challenges.
- Assisted in investigating and documenting ADA and accessibility issues, contributing to effective solutions with the systems ADA coordinator.
- Maintained current knowledge of benefits and community supports for individuals with disabilities.
Intern
Legal Aid Society
Utica, New York
08.2010 - 02.2011
- Conducted legal research to support ongoing cases and client needs.
- Researched legal precedents and statutes to strengthen case arguments.
- Supported attorneys by preparing legal documents and case files for court submissions.
- Verified client intake forms for accuracy and completeness to ensure compliance.
- Scheduled appointments and managed calendars for legal staff.
Cashier
Sam's Club
Fairbanks, Alaska
02.1995 - 06.1997
- Processed customer transactions accurately and efficiently at a leading retail warehouse.
- Assisted customers with product inquiries and provided exceptional service throughout transactions.
- Managed cash register operations, ensuring balanced drawers at the end of shifts.
Cashier/Manager
Red's Video & Market
Palermo, NY
07.1986 - 03.1992
- Supervised daily cash operations and managed cash register staff.
- Trained new cashiers on customer service and transaction procedures.
- Handled customer inquiries and resolved issues promptly and professionally.
Education
Bachelor of Science - Paralegal Studies
Kaplan University
Davenport, IA04-2009
Bachelor of Science - Human Services
Herkimer Community College
Herkimer, NY01-2002
Skills
- ADA compliance
- Community outreach
- Client counseling
- Attention to detail
- Time management
- Conflict resolution
- Effective communication
Timeline
Disability Rights Advocate
RCIL
01.2016 - 05.2026
Intern
Legal Aid Society
08.2010 - 02.2011
Cashier
Sam's Club
02.1995 - 06.1997
Cashier/Manager
Red's Video & Market
07.1986 - 03.1992
Bachelor of Science - Paralegal Studies
Kaplan University
Bachelor of Science - Human Services
Herkimer Community College