Gail Wardrip
Hot Springs Village,AR
Summary
A highly organized and hard working individual looking for a responsible position to gain experience. Passionate willing to learn and adapt to all tasks needing achieved while taking on new skills and being a team player. A creative support professional with a record of increased resposibility. Proficient in prioritizing and completing tasks in a timely manner, yet flexible to multitask when necessary. Diverse experience.
Computer, communication, and customer service experience.
Overview
10
10
years of professional experience
Work History
Owner
Swan Equine Services & LLC
09.2021 - Current
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Evaluated suppliers to maintain cost controls and improve operations.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Equine specialist.
- Equine licensed respiratory therapist.
- Licensed riding instructor.
- Hands on riding instructor and equine trainer.
- Hands on with sales and equine care.
Facility Administrator
CREF
06.2023 - 11.2023
- Scheduled, coordinated and supervised all facility-related tasks and activities to monitor performance.
- Communicated with general managers and facility teams regarding upcoming repairs and projects.
- Provided support and services related to mail and deliveries.
- Built relationships with vendors and contractors to support timely and cost-effective services.
- Enforced compliance with applicable health, safety and environmental regulations to reduce risks.
- Served as point of contact for internal and external customers seeking support and information.
- Oversaw annual budget to handle supply, labor and maintenance needs.
- Maintained facility grounds, equipment and safety compliance.
- Maintained equine daily care.
- Facilities licensed riding instructor that oversaw all rides on facility grounds.
- Equine specialist.
Stay at Home Mom
Stay At Home Mom
03.2020 - 09.2021
Account Specialist
Seth Wadley Auto Connections
02.2019 - 03.2020
- Reconciled customer accounts and identified discrepancies for further investigation.
- Set up new customer accounts and updated existing profiles with latest information.
- Built strong relationships with clients, vendors and stakeholders for loyal, profitable accounts.
- Adhered to standards of quality and service as well as all compliance requirements.
- Reviewed account activity to assess financial status and evaluate discrepancies.
- Resolved complex billing and payment issues for balanced, accurate accounts.
- Analyzed financial data and generated accurate, insightful reports for management.
- Obtained pricing deals, negotiated contracts, and solidified beneficial agreements.
- Reviewed accounts in repo status and sent out trucks for accounts refusing negotiating resolutions.
- Reviewed and processed insurance and bankruptcy cases.
Horseback Riding Instructor
Swany Creek Ranch
02.2018 - 01.2019
- Diffused potentially dangerous situations between horses and students with practices instilled through experience and repetition.
- Taught proper communication and riding commands for optimal control and safety around horses.
- Supported students needing extra assistance in learning basic tenets of horseback riding with patience and deliberation.
- Educated students on proper hoof care, vitamin and food supplements and proper conditions for horse health maintenance.
- Cleaned and maintained facility with 30 horses and adhered to veterinary visit schedule, feeding routines and cleaning practices.
- Met needs of different students by adapting teaching materials and methods.
- Supported riders' pursuit of advanced equestrian sports.
Stay at Home Mom
Stay At Home Mom
06.2017 - 02.2018
Personal Trainer
Planet Fitness
04.2016 - 06.2017
- Trained clients during strength training, cardio vascular exercise, and stretching.
Customer Service Manager
JCPenney
12.2014 - 04.2017
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Handled the customer service sales floor for returns, online inventory in store location, and customer sizings.
Skating Carhop
Sonic
11.2013 - 08.2014
- Performed activities visible by customers while roller-skating, comprising serving, food preparation, tray removal and assembly of beverage orders.
Education
High School Diploma -
Bland High School
Merit, TX05.2017
Skills
- Fast Learner
- Attention to detail
- Excellent custumer serivce with variety range of experience
- Dependable
- Computer skills and knowlegde for most data base entry systems
- Accounting experience with payroll and business finances
- Quickbooks and shopify system experience
- Filing and organization skills
- Work well in a cirsus or time sensitive positions
- Good at staying on task
- Resolution skills
- Good people skills
Timeline
Facility Administrator
CREF
06.2023 - 11.2023
Owner
Swan Equine Services & LLC
09.2021 - Current
Stay at Home Mom
Stay At Home Mom
03.2020 - 09.2021
Account Specialist
Seth Wadley Auto Connections
02.2019 - 03.2020
Horseback Riding Instructor
Swany Creek Ranch
02.2018 - 01.2019
Stay at Home Mom
Stay At Home Mom
06.2017 - 02.2018
Personal Trainer
Planet Fitness
04.2016 - 06.2017
Customer Service Manager
JCPenney
12.2014 - 04.2017
Skating Carhop
Sonic
11.2013 - 08.2014
High School Diploma -
Bland High School
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