Customer Care Specialist
Giant Food Stores
2022.06 - Current
- Took ownership of customers issues to follow problems through to resolution.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Used exceptional communication to connect with customers, assess needs, and present solutions.
- Managed difficult customer situations with empathy and understanding, ultimately defusing tensions and finding mutually agreeable resolutions.
- Educated customers about billing, payment processing and support policies and procedures.