Shannon McInally
Los Angeles,CA
Summary
Experienced Customer Care Specialist brings 10+ years of applying exceptional customer service, conflict mediation and communication skills to address diverse needs. Smoothly mitigate customer conflicts through calm, level-headed strategies. Responsive and resilient team player with adaptable and resourceful mindset.
Overview
4
4
years of professional experience
Work History
Customer Care Specialist
CycleBar
Los Angeles, CA
04.2021 - Current
- Advise customers on memberships/plans based on their specific needs.
- Respond to customer inquiries via phone, email and web-based platforms.
- Coordinate timely responses to online customer communication and researched complex issues.
Customer Care Specialist
Lily Boutique
Brooklyn, NY
05.2019 - 04.2020
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Cultivated customer loyalty, promoted repeat customers to drive sales.
- Managed 100+ clients daily, in person and via phone/email.
Customer Service Associate
Erica Weiner
New York, NY
05.2017 - 05.2019
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed social communications to boost sales and promote conflict resolution for overall customer satisfaction.
- Advised client purchases based on their individual criteria and needs.
Education
Bachelor of Arts - Theater Arts
University of Oregon
Eugene, ORM.F.A Equivalent - Theater Arts
Stella Adler Professional Conservatory
New York, NYSkills
- Exceptional Customer Service
- Customer Relationship Management
- Account management
- Project Management
- Task Management
- Communications Management
- Strong Communication and Interpersonal Skills
- Team Management
- Adobe Creative Suite
- Microsoft Office Suite
- Google Suite
- Social Listening
- Sales
Awards
Eugene O'Neill Playwrights Conference
*FINALIST* 2020
Interests
Theater, Sketch Comedy, Vegetarian Cooking, Biking, Podcasts
Timeline
Customer Care Specialist
CycleBar
04.2021 - Current
Customer Care Specialist
Lily Boutique
05.2019 - 04.2020
Customer Service Associate
Erica Weiner
05.2017 - 05.2019
Bachelor of Arts - Theater Arts
University of Oregon
M.F.A Equivalent - Theater Arts
Stella Adler Professional Conservatory
Similar Profiles
Kelsey WallaceKelsey Wallace
General Manager at CyclebarGeneral Manager at Cyclebar
MADISON HOLLANDMADISON HOLLAND
Front Desk Sales Associate at CycleBarFront Desk Sales Associate at CycleBar
Kelli VarichKelli Varich
Group Fitness Instructor, Lead at CycleBarGroup Fitness Instructor, Lead at CycleBar