Summary
Overview
Work History
Education
Skills
Awards
Interests
Timeline
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Shannon McInally

Los Angeles,CA

Summary

Experienced Customer Care Specialist brings 10+ years of applying exceptional customer service, conflict mediation and communication skills to address diverse needs. Smoothly mitigate customer conflicts through calm, level-headed strategies. Responsive and resilient team player with adaptable and resourceful mindset.

Overview

4
4
years of professional experience

Work History

Customer Care Specialist

CycleBar
Los Angeles, CA
04.2021 - Current
  • Advise customers on memberships/plans based on their specific needs.
  • Respond to customer inquiries via phone, email and web-based platforms.
  • Coordinate timely responses to online customer communication and researched complex issues.

Customer Care Specialist

Lily Boutique
Brooklyn, NY
05.2019 - 04.2020
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Cultivated customer loyalty, promoted repeat customers to drive sales.
  • Managed 100+ clients daily, in person and via phone/email.

Customer Service Associate

Erica Weiner
New York, NY
05.2017 - 05.2019
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Managed social communications to boost sales and promote conflict resolution for overall customer satisfaction.
  • Advised client purchases based on their individual criteria and needs.

Education

Bachelor of Arts - Theater Arts

University of Oregon
Eugene, OR

M.F.A Equivalent - Theater Arts

Stella Adler Professional Conservatory
New York, NY

Skills

  • Exceptional Customer Service
  • Customer Relationship Management
  • Account management
  • Project Management
  • Task Management
  • Communications Management
  • Strong Communication and Interpersonal Skills
  • Team Management
  • Adobe Creative Suite
  • Microsoft Office Suite
  • Google Suite
  • Social Listening
  • Sales

Awards

Eugene O'Neill Playwrights Conference

*FINALIST* 2020

Interests

Theater, Sketch Comedy, Vegetarian Cooking, Biking, Podcasts

Timeline

Customer Care Specialist

CycleBar
04.2021 - Current

Customer Care Specialist

Lily Boutique
05.2019 - 04.2020

Customer Service Associate

Erica Weiner
05.2017 - 05.2019

Bachelor of Arts - Theater Arts

University of Oregon

M.F.A Equivalent - Theater Arts

Stella Adler Professional Conservatory
Shannon McInally