BETH A SADLER
Jacksonville
Summary
To obtain permanent employment acquired through previous experience. Successful Customer Service Representative 15 years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability.
Overview
19
19
years of professional experience
Work History
Customer Care Specialist
Bug Out Service
Jacksonville
01.2016 - Current
Customer Service Rep
Victoria's Secret Direct Call Center
Kettering
01.2007 - 01.2016
Education
MA -
Concorde Institute
Jacksonville, Florida01.2006
Florida Community College
Jacksonville, Florida01.1981
Fletcher Senior High School
Jacksonville, FloridaSkills
- Customer Service Excellence
- Payment Processing
- Information Updates
- Operational Efficiency
- Client Rapport-Building
- Customer Relations
- High-Volume Environments
- Exceptional Communicator
- Customer Database Management
- Outbound Collection Calling
- Selling Skills
- Reading Comprehension
- Inbound Customer Service
- Directory Assistance
- Providing Feedback
- Security Verification
- Clerical Support
- Client Needs Assessment
- Problem Resolution
- Team Meetings
- Accounts Payable and Accounts Receivable
- Special Requests
- Billing Adjustments and Refunds
- Maintaining Database Information
- Telephone Reception
- Correcting Discrepancies
- Data Communications
- Understanding Customer Needs
- Customer Data Confidentiality
- Documentation
Additional Information
Experience in the following areas: Administrative Skills: Customer Service, telephone skills, appointment setting, accounts receivable, computer skills, collections, inventory control, dispatching, answering multiple phone lines., Call Center Skills: Inbound and Outbound Customer Service Calls Schedule. Reschedule services for customers. Work directly with the branches associated with the customers address. Place service orders and change service orders. Report any praises, disappointments or concerns of our customers through our internal Email system to our branch managers. Assist customers with navigation web site. Correct customers credit issues by reprocessing payments that don't authorize.
Timeline
Customer Care Specialist
Bug Out Service
01.2016 - Current
Customer Service Rep
Victoria's Secret Direct Call Center
01.2007 - 01.2016
MA -
Concorde Institute
Florida Community College
Fletcher Senior High School
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