Gail Hetletvedt
Minneapolis,MN
Summary
Detailed Adjuster with 11 years of experience in workers compensation, GL insurance claims, and safety and risk control management. Strong command of claimant information intake processes, records documentation and fraudulent investigation protocols. Impactful skills preparing operational reports, presenting loss run information to audiences and approving claim payouts. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Workers Compensation Specialist/ Safety and Risk C
Employer Solutions Group
04.2012 - Current
- Delivered exceptional customer service to policyholders by communicating important information, listening to issues, and resolving problems
- Examined claims forms, records, and documents to determine insurance coverage and identify fraudulent claims.
- Conducted day-to-day administrative tasks to maintain information files and process paperwork.
- Maintained claims data in a specialized software.
- Negotiated claim settlement agreements to resolve disputes.
- Conducted comprehensive interviews of witnesses and claimants to gather facts and information.
- Analyzed information and reported findings and recommendations.
- Reviewed files to determine status of injury claims and develop action plans.
- Collaborated with private investigators and attorneys on preparation of evidence, witness statements and other documentation in preparation for trial.
Sales Associate
Home Depot
04.2003 - Current
- Solved customer challenges by offering relevant products and services.
- Engaged in friendly conversations with customers to effectively build rapport and lasting relationships.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Listened to customer to better uncover individual needs and recommend optimal products.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
Education
Bachelor of Arts - Business Administration And Management
UW Stoutt
Menomonie, WI12.1987
Dakota County Technical Collage
Rosemont, MN2012
Skills
- Workplace Safety and Disciplinary Procedures
- Legal Documents
- Advising Job Recruiters and Host Employers in Work Comp and Safety Management Processes
- Instructing and Training
- OSHA Policy and Procedure Management
- Employee Relations and Observations
- Proficiency in MS Office and Google Suite
Accomplishments
- Developed a nurse call line specifically for external employees, increasing in network treatment across the country by 35%.
- Supervised departments at ESG and Home Depot.
- Became a Senior Workers' Compensation Specialist
- Developed, Facilitated and Implemented DIY Classes.
Certification
- Certified Work Comp Investigator
- 10 hr OSHA Certification
- Various HR Course Completions
- Tools and Safety Knowledge and Instructor Certification
Activities and Interests
- Planning and Executing indoor and outdoor landscaping projects
- Home Remodeling and Building Project Management
- Pickleball and Biking
- Personal Artistic Projects
Timeline
Workers Compensation Specialist/ Safety and Risk C
Employer Solutions Group
04.2012 - Current
Sales Associate
Home Depot
04.2003 - Current
Bachelor of Arts - Business Administration And Management
UW Stoutt
Dakota County Technical Collage
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