Gail M. Bain
Cocoa,FL
Summary
Experienced professional seeking to fill a customer service position
I am a highly motivated and organised individual with great communication and interpersonal skills, and have ten plus years experience working in customer service and five plus years experience as a receptionists. I thrive in a fast paced environment and have a strong dedication to helping customers, and I enjoy building relationships with them.
Overview
18
18
years of professional experience
Work History
Customer Service Specialist and Exam Operations
Acuity International (remote)
03.2024 - Current
- Reviewing medical exams for multiple clients.
- Incoming/outgoing calls with examinees to go over medical exams
- Billing inquiries and invoices
- Building relationships with clients and examiners to provide exceptional support
- Data entry and E-filing
Receptionist
Computer Paramedics
06.2019 - 03.2024
- Greeting customers
- Build relationships with customers, and help them with questions & issues
- Maintaining the office
- Answer phone lines
- Filing & e-filing
- Schedule client appointments
Server
Coconuts On The Beach (part-time)
02.2022 - 10.2023
- Customer service & hospitality
- Serving food and drinks in a fast paced energetic atmosphere
- Menu knowledge/recommending items
- Working as a team with other employees
Front desk receptionist
US Primary
02.2016 - 05.2019
- Customer service and providing a wide variety of tasks
- Answer incoming calls and direct them to the appropriate person or department
Medical assistant
Serrano Family Practice
08.2012 - 02.2016
- Taking care of patients
- Opening office daily
- Filing paperwork correctly
- Data entry
- Answering phones
Assembler
Keltec
06.2006 - 09.2010
- Assembling parts in a safe and timely manner
Education
Medical Assistant - Medical
Everest University
Melbourne, FL05.2011
Skills
- Strong communication skills
- Conflict resolution
- Attention to detail
Key Qualifications
- Strong communication skills
- Conflict resolution
- Attention to detail
References
Available upon request.
Timeline
Customer Service Specialist and Exam Operations
Acuity International (remote)
03.2024 - Current
Server
Coconuts On The Beach (part-time)
02.2022 - 10.2023
Receptionist
Computer Paramedics
06.2019 - 03.2024
Front desk receptionist
US Primary
02.2016 - 05.2019
Medical assistant
Serrano Family Practice
08.2012 - 02.2016
Assembler
Keltec
06.2006 - 09.2010
Medical Assistant - Medical
Everest University
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