Alyssa Abendschoen
Raleigh,NC
Summary
Enthusiastic and tech-savvy professional with a passion for technology and strong problem-solving skills. Demonstrates excellent communication, technical proficiency, and adaptability, working effectively within teams to enhance user support and satisfaction. Eager to apply hands-on experience and dedication to learning in a dynamic IT environment.
Overview
3
3
years of professional experience
Work History
Customer Service Specialist/Sales Associate Specialist
Five Star Bath Solutions
2024.06 - Current
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
- Managed high call volume while maintaining a courteous and professional demeanor.
- Consistently achieving sales targets through diligent work and effective communication, ensuring customer satisfaction and repeat business.
- Working closely with team members to optimize sales strategies, improve customer service, and drive store success through collective effort.
- Pioneered creative approaches to customer interaction, enhancing satisfaction and loyalty while exceeding sales objectives and boosting store revenue.
- Leveraged data-driven insights to optimize sales techniques, resulting in measurable improvements in customer retention and transaction values.
Auto Technician Apprentice
Car Fix Auto Repair and Tires
2022.06 - 2023.09
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Tested vehicle components and systems to identify issues.
- Collaborated with the shop foreman to manage inventory, showcasing organizational skills and attention to detail.
- Worked closely with senior technicians to streamline repair processes, improving team efficiency and customer satisfaction.
Sales Associate
Sheetz
2021.05 - 2022.12
- Maintained cleanliness and organization of store inventory, demonstrating responsibility and reliability.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Provided excellent customer service, assisting with product location and recommendations, highlighting strong interpersonal skills.
- Ensured sanitation standards were met, particularly in the kitchen area, showcasing attention to detail and commitment to quality.
Education
Associate of Applied Science -
Wake Technical Community College
Raleigh, NC12.2024
Skills
- Computer Proficiency
- Windows OS proficiency
- Proficient in Microsoft Office
- Mac OS X proficient
- Customer Service
- Team collaboration skills
- Customer Relations
- Call center experience
- Excellent written and oral communication
- Problem Resolution
- Strong Communication Skills
Timeline
Customer Service Specialist/Sales Associate Specialist
Five Star Bath Solutions
2024.06 - Current
Auto Technician Apprentice
Car Fix Auto Repair and Tires
2022.06 - 2023.09
Sales Associate
Sheetz
2021.05 - 2022.12
Associate of Applied Science -
Wake Technical Community College
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