Kylee Masters

• Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
• Managed high call volume while maintaining a courteous and professional demeanor.
• Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.

• Reviewed deliveries, maintained an accurate inventory of parts, created purchase orders, and special ordered items for customers.

• Experience with QuickBooks and other useful programs

• Created invoices and collected customer payments timely and accurately

• Maintained efficient office operations by handling errands and administrative functions.
• Improved office organization through the implementation of efficient filing systems, database management, and document preparation.
• Cultivated and maintained professional relationships with clients, real estate agents, lenders and escrow personnel.
• Prepared and maintained accurate property listings, sales contracts and closing documents.